About this role
Start: 19.10.26
Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00
• Employment contract for full time (1st contract – 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee’s performance)
Salary -11 000 PLN gross/per month
Airline Services
Tasks:
• Perform inbound calls, chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
Requirements:
• Fluency in Danish (C1 level) and English (B2 level).
• Strong communication skills and service-oriented mindset.
Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage
Benefits
Danish - 11 000 PLN gross monthly
• Relocation package: flight and 7 nights at the hotel.
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential
. • Training and development programs. •
A very dynamic and international work environment with plenty of career opportunities
. • Social activities, events, and celebrations .