Warehouse Supervisor

About the Position

The Warehouse Supervisor provides operational leadership and ensures efficient, customer-focused performance in a demanding order fulfillment environment where excellence is expected. This position oversees all warehouse functions, including inventory control, employee development, workflow coordination, and compliance with company goals & policies. The Warehouse Supervisor drives continuous improvement, fosters a collaborative team culture, and ensures that processes, people, and resources are aligned to deliver exceptional service and support the company’s strategic objectives.

Key Responsibilities

- Support strategic warehouse operational goals.

- Perform HR-related administrative duties, including scheduling, documentation, and personnel coordination.

- Lead, supervise, and support warehouse staff, providing ongoing coaching, performance feedback, and issue resolution.

- Oversee employee training and development to ensure operational competence and regulatory compliance.

- Engage proactively with the customer to coordinate workflow, align scheduling, and support service expectations.

- Maintain strong professional relationships with customer personnel and internal stakeholders.

- Ensure accurate inventory control through proper storage practices and oversight of weekly and quarterly cycle counts.

- Prioritize and complete daily administrative and clerical tasks essential to warehouse operations.

- Ensure the warehouse and yard remain clean, organized, and consistently 'showroom ready.'

- Validate that all picked, packed, and shipped materials meet customer quality and accuracy standards.

- Oversee the verification and staging of customer materials to ensure timely order fulfillment.

- Record and maintain warehouse operational data, including daily safety and equipment inspections.

- Operate forklifts and other warehouse equipment as needed to support workflow.

- Maintain appropriate staffing levels to deliver exceptional customer service while ensuring operational efficiency and adherence to company procedures.

- Maintain appropriate and timely communication with Alliance Supervisor & Account Manager as applicable.

Qualifications

- Prior Warehouse Supervisor or lead experience preferred. Previous warehouse and forklift experience required.

- Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), Microsoft Office Suite (Word, Excel, Outlook) Radio Frequency (RF) scanners, basic computer navigation and data entry

- Strong verbal and written communication skills with ability to build relationships.

- Valid driver's license required for business travel between locations.

- Experience loading and securing flatbed trailers preferred.

- Excellent organizational skills, ability to manage multiple tasks, and a professional, effective demeanor when communicating with all levels of the organization and customers.

Core Competencies

- Adaptability & Continuous Improvement

Adjusts readily to change and seeks ways to improve performance and processes

- Business Acumen

Understands how one's role and decisions impact the cooperative's overall success

- Collaboration & Teamwork

Works effectively with others to achieve shared goals

- Commitment to Cooperative Values

Upholds the principles and mission that guide the cooperative's work

- Dependability & Accountability

Follows through on commitments and takes ownership of results

- Effective Communication

Shares information clearly and listens actively with others

- Integrity & Ethics

Acts honestly and consistently in line with organizational values

- Member Focus

Prioritizes the needs and satisfaction of members in daily work

- Organization & Time Management

Prioritizes tasks effectively to meet deadlines and expectations

- Problem Solving & Decision-Making

Identifies issues and applies sound judgment to resolve them

- Professionalism

Maintains a positive, respectful demeanor in all interactions

- Safety Awareness

Follows safety protocols and promotes a safe work environment

Leadership Competencies

- Accountability, Oversight & Operational Excellence

Holds self and team responsible for accurate, on-schedule results and models a culture of ownership and follow-through

- Change Leadership & Management

Leads and communicates organizational change with transparency, supporting team adaptation and successful adoption

- Collaboration & Influence

Builds relationships and influences stakeholders constructively to drive aligned cooperative outcomes

- Communication & Coordination

Conveys information clearly and fosters open, two-way communication that keeps teams aligned

- Decision Making & Problem Solving

Makes timely, data-driven decisions and takes full accountability for outcomes

- Emotional Intelligence

Manages emotions and builds trust-based relationships, maintaining composure under pressure

- Employee Relations & Conflict Resolution

Builds trust and handles workplace conflicts with discretion, fairness, and consistency

- Innovation & Creativity

Encourages new ideas and creates an environment where team members feel safe to test new approaches

- Performance Management

Conducts ongoing evaluations and coaching to align team performance with strategic objectives

- Results Orientation

Sets and drives achievement of measurable goals, removing obstacles to deliver results on time

- Strategic Thinking

Aligns team efforts with broader organizational objectives

- Team Leadership & Talent Development

Coaches and develops team members while building a high-performing, accountable team culture

- Time & Resource Management

Prioritizes tasks and manages team workloads and resources to meet operational goals

Warehouse Operations Competencies

- Accuracy & Attention to Detail

Ensures precision in tasks

- Equipment Operation & Care

Uses equipment safely and properly

- Inventory Handling & Control

Maintains accurate inventory processes

- Workplace Organization & Compliance

Maintains a clean and organized workspace

- Productivity & Work Efficiency

Meets output expectations while maintaining quality

- Teamwork & Collaboration

Works effectively with others

Physical Requirements

- Safely lift, carry, push, and move materials weighing up to 50 pounds as required.

- Work outdoors in varying weather conditions, including heat, cold, wind, and other environmental elements.

- Stand and walk for extended periods while performing warehouse and material handling duties.

- Frequently bend, stoop, kneel, twist, reach, push, pull, and climb to safely perform essential job functions.

- Safely operate forklifts and other warehouse or material handling equipment, as authorized and required.

- Maintain attention to detail and consistently follow established safety procedures in a fast-paced warehouse environment.

- Visually inspect materials, read labels and inventory information, and accurately complete required documentation.

- Communicate effectively in English, both verbally and in writing, to understand work instructions, complete assignments, and collaborate professionally with team members.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or provide relief during peak periods. Management reserves the right to add, modify, or remove duties as needed to meet the needs of the organization.