In-Room Dining Server

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.   It's   about changing the world - little by little.   We're   the world's first mission-driven hotel   company   and   we've   got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The In-Room Dining   Server   w ork s   effectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, bussing, table retrieval, breakdown, and side duties of amenities and In Room Dining Service .

GENERAL DUTIES:

- Anticipate and understand guests’ service needs,   ascertain   satisfaction, and respond urgently and appropriately to guest concerns and requests.

- Greet , welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner   using professional language at all times .   Remain attentive to the needs of all guests, providing them with dependable,   punctual   and enthusiastic service .    Provide courteous,   friendly   and efficient service to all internal and external guests .    Thank guests   with genuine   appreciation.

- Consistently   conduct oneself in a professional manner at all times   and work professionally with colleagues and team leaders with a   team minded   approach.

- Attend pre-shift meetings to   learn   shift details, including property and guest expectations .

- Attend and   participate   in all required meetings.

- Responsible for set-up, delivery,   refresh , and presentation of all guest amenities.

- Collect and transport all supplies needed for the shift including, but not limited to, silver,   china , linen, glassware, condiments,   etc.    Set up for deliveries by putting out place settings, arranging table placement , per   property standards.

- Transport all liquor, wine, beer, soda, juice, condiments, non-food   items   and glassware to the set-up area.

- Prepare and set up tables, back-of-house areas, carts, and stations to ensure execution of daily service .    Set tables according to service standards .    Prepare proper “mise- en -place” ( i.e.   food side duties included but not limited to slicing fruit or preparing garnishment for beverages or plates).

- Answer guest questions from the Hive/Guest Service Team on menu selection and/or ingredients .    Must   have complete knowledge of service time, menu, and daily specials.

- Record transaction in   point of sale   system at time of order.

- Communicate guest orders and   additional   meal requirements, menu questions, length of wait, re-fire orders, allergies, dietary needs, product   availability   and special requests to the kitchen.

- Retrieve completed food/beverage orders from kitchen,   bar   or outlet.

- Make drinks according to standard recipes using   the proper   glassware and garnishment.

- Respond to and fulfill any special guest arrangements.

- Confirm accuracy of order and deliver items in proper service standard times .    Serve food and   beverage   to guests.

- When serving beverages, abide by all state, federal and local liquor regulations   pertaining to   serving alcoholic beverages to minors and guests.

- Check in with guests to ensure satisfaction with delivered food and   beverage .

- Present physical and   accurate   check to guest, process   payment   and follow cash handling procedures.

- Monitor and   maintain   cleanliness,   sanitation   and organization of in room dining areas, guest hallways and service landings practicing “clean as you go” while avoiding breaking and reporting all breakage incidents .    Break down and remove any boxes and packaging used to unpack supplies and equipment related to   in room   dining .    Return any service carts used to transport supplies and equipment to   proper   location .

- Process food and beverage checks for guests as well as accurately close these accounts out.

- Responsible for picking up trays and tables from guestrooms,   hallways and landings   and   bus   them by removing and separating tableware, dishes,   glassware   and flatware.

- Perform end of shift cleaning and restocking tasks and breakdown of service .    Ensure all tables are properly set and the   in room   dining area is clean and neat, returning and restocking all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing .    Focus on attention to details when bussing and clearing food & beverage and associated equipment and supplies.

- Maintain   high standards   of food product,   portion   control, presentation, service, in room   dining   supply quality, safety and cleanliness .

- Follow all cash handling procedures.

- Adhere to no solicitation of gratuities policy.

- Input real-time work orders via   HotSOS   and any guest concerns during interaction. Convey with clarity in   HotSOS   any and all   guest opportunities.

- Perform any other reasonable duties as requested by the leadership team.

- Identify   opportunities to   optimize   performance and create value by challenging existing   processes;   encouraging innovation and driving necessary change.

- Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind .    Immediate follow-up with a leader is expected.

- Establish and   maintain   open, positive, collaborative, and professional internal and external relationships .    Develop lasting relationships with guests   and to   secure repeat business .    Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.

- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications;   properly store   flammable materials.

- Ensure compliance with hotel policies, procedures, and standards with self and colleagues.

- Ensure uniform and personal appearance are clean and professional.

- Maintain confidentiality of proprietary information.

- Embody the 1 Hotels Vision,   Mission   and Compass; deliver on Our Promise, provide Good-Natured   Service   and uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

- Are organized and proficient at multitasking

- Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.

- Ability to read and understand documents such as safety rules, menus, amenity lists,   operating   and maintenance instructions and procedure manuals.

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists .    Ability to interpret a variety of instructions   furnished   in written, oral,   diagram   or schedule form.

- Must be able to write legibly ( ie   taking orders, tracking).

- Ability to learn and work with technology including devices such as computers,   iPods   and iPads.

- Excellent guest service skills.

- Ability to follow directions and work in a team environment.

- Ability to remain flexible and adaptable.

- Must   possess   a high quality, detailed and service work ethic.

- Ability to work in a fast-paced environment.

- Ability to follow all food and safety regulations and property standards.

- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.

- Ability to regularly lift and/or move up to 50 pounds .    Carry trays up to 25 pounds with one hand .    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth   perception   and the ability to adjust focus.

- While performing the duties of this job, the team member   is regularly required to   stand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smell .    The team member is   frequently   required to walk, kneel, or crouch and must   possess   the ability to stand for   long periods   (more than 8 hours).

- Flexibility to meet the demands of a 24-hour operation .    Due to the nature of the hospitality industry, team members may   be required   to   work   varying schedules, including holidays and   weekends   to accommodate the business and demands of the property.

- Food Handling certification   (can be obtained during employment)

Due to the nature of the hospitality industry, employees   are required to   work varying schedules, including holidays, to accommodate the business and demands of the hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position .    Employees will   be required   to perform any other job-related duties assigned by their supervisor .

Starwood Hotels   is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special   accommodation , please visit People Operations.

Please note that your job description is not   an exhaustive   of tasks and duties, but   serves   a guideline for daily duties, which may change from time to time.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.