About this role
Job Track Description:
- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional, operational, and program management.
General Profile.
- Supervises daily tasks of the business, technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
- Looking for 5 years experience and 2 years into team handling with Internation Voice (Inbound/outbound).
- Candidates with excellent communication skills are preferred.
- Candidates with International & Domestic voice experience in Health care insurance industry for international client would be added advantage.
- Compute complex information with good analytical skills.
- Ability in problem solving, good listening, writing, and reasoning.
- Preferred candidates should be willing to work with International BPO Industry.
- Willing to work in permanent night shifts (US time zones).