Regional Director of Operations - Douglasville, GA

Position Summary:

As the Regional Director of Operations, you will oversee, plan, and manage the operations of multiple dermatology centers within a designated territory. Develop and implement strategic business plans for each center to achieve financial and service objectives in alignment with PhyNet’s corporate goals.

Essential Functions:

To perform this job successfully, an individual must be able to execute each essential function with excellence, with or without reasonable accommodation.

- Clinic Operations Management: Oversee clinic operations to ensure alignment with corporate goals related to service, associate engagement, and patient experience. Foster a culture focused on quality medical care and superior customer service while supporting the needs of physicians within the organization.

- Administrative Oversight: Direct, supervise, and coordinate the functions and activities of clinics, including systems management, budgeting, materials management, human resources, data processing, and facility maintenance.

- Daily Operations: Supervise daily operations such as patient registration, cash collection, charge processing, and referral/authorization management.

- Clinical Understanding: Develop a comprehensive understanding of dermatology clinic operations, including patient visits, surgical procedures, referral processes, pathology lab interactions, and cosmetic services, to support providers, patients, and the financial goals of PhyNet Dermatology.

- Corporate Strategy Development: Contribute to the development of corporate goals, objectives, and policies to guide clinic operations.

- Quality Healthcare Promotion: Advocate for the provision of cost-effective, high-quality healthcare services to patients.

- Patient and Client Satisfaction: Ensure a high level of satisfaction among patients and clients at all clinics.

- Team Development: Foster initiative, motivation, and positive morale among center staff.

- Compliance Management: Ensure compliance with government regulations and third-party payer requirements.

- Quality Standards Maintenance: Uphold standards of quality care across all facilities.

- Operational Planning: Develop and implement operational plans to ensure the medical and logistical viability of the clinics, achieving goals in an efficient and coordinated manner.

- Budget Management: Develop and manage budgets, including revenue forecasting, workload assessment, and resource allocation, to ensure financial stability. Report and analyze monthly and annual data to ensure budget compliance.

- Marketing Strategy Implementation: Assist in the development and execution of marketing plans, including corporate strategy, promotion of clinics and services, and product/service assessment. Manage public relations and referral relationships.

- Market Analysis: Analyze market conditions, identify trends, and initiate policy or procedural changes as needed. Negotiate client discounts to stay competitive.

- Conflict Resolution: Address conflicts within the organization while safeguarding the professional and legal rights of all parties involved.

- Resource Management: Resolve issues related to staffing, facility utilization, equipment, and supply management.

- Process Improvement: Analyze and refine systems and procedures to enhance workflow efficiency. Compile and maintain statistics as required by senior management.

- Facility Improvement: Recommend and oversee facility improvements, including construction, renovations, and equipment purchases.

- Policy Communication: Communicate corporate policies, objectives, and operational procedures to center employees effectively.

- Staff Recruitment and Training: Lead the recruitment, selection, and orientation of center personnel. Collaborate with staff to develop and implement performance goals and objectives, and oversee merit increases, promotions, and disciplinary actions.

- Interdepartmental Coordination: Work closely with other Center Administrators and senior management to ensure coordinated efforts in professional relations and contractual arrangements with third-party payers, clients, and government agencies.

- Compliance with Standards: Consult with medical staff to ensure compliance with standards and regulations.

- Public and Professional Representation: Represent clinics at public and professional meetings and conferences as required. Participate in center communication and public relations programs.

- Professional Development: Maintain professional affiliations and pursue ongoing professional development to stay current with trends in healthcare administration.

- Confidentiality: Maintain the highest level of confidentiality in all matters.

- Additional Duties: Perform other related duties as assigned.

Knowledge, Skills, and Abilities:

- A minimum of seven years of management experience, including at least three years in a healthcare organization. A minimum of five years of experience in budgeting and financial analysis, with dermatology experience preferred.

- Bachelor’s degree in health or business administration, preferably with an emphasis in finance or accounting. A master’s degree is preferred.

- Expertise in financial planning, budget preparation, trend analysis, and financial analysis.

- Exceptional interpersonal skills with the ability to motivate, collaborate with, and work effectively with others.

- In-depth knowledge of organizational policies, healthcare administration, and operating procedures.

- Proficiency in fiscal management and human resource management techniques.

- Familiarity with healthcare administration systems and governmental regulations.

- Competency in computer systems and applications.

- Strong planning, organizing, and supervisory skills.

- Ability to exercise initiative and sound judgment.

- Skill in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.

- Strong problem-solving and decision-making abilities.

- Ability to analyze and interpret complex data.

- Proficiency in researching and preparing comprehensive reports.

- Excellent verbal and written communication skills.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be provided for individuals with disabilities:

- Physical Requirements:

- Occasionally required to stand, walk, and sit for extended periods.

- Use hands to handle objects, tools, or controls; reach with hands and arms.

- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.

- Occasionally lift, push, pull, or move up to 20 pounds.

- Vision Requirements:

- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.