Bilingual/Bi-cultural Spanish Case Manager Senior

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:
$34.82 - $42.83 Hourly

Department:
Department of County Human Services (DCHS)

Job Type:
Regular Represented

Exemption Status:
United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):
October 05, 2026
The Opportunity:

Are you looking to join a high-achieving team with a track record of great success? This is the opportunity you have been waiting for!

The  Bienestar de la Familia  (The Well being of the Family) offers culturally responsive and linguistically appropriate services focusing on Multnomah County's growing Latino Community, as well as serving other diverse groups and the community at large.

Multnomah County Department of County Human Services (DCHS) is pleased to announce an open competitive recruitment to fill one (1) Full Time Bilingual/Bi-cultural Spanish Case Manager Senior in the Youth and Family Services, Bienestar de la Familia located at the Baltazar F Ortiz Community Center, 6736 NE Killingsworth St, Portland, OR 97218. This position is scheduled as hybrid telework, 40 hours/week, Monday-Friday, 8:00 AM – 5:00 PM. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

About the Position:  The Bi-cultural, Bilingual-Spanish language Case Manager Senior at Bienestar de la Familia, will provide advanced, complex and long-term comprehensive case management related to Family Resource Navigation Services and newly arriving families. The Case manager Senior will support the needs of Bi-cultural – Bilingual clients with workload/caseload will involve conducting intakes, assessing needs, crisis intervention; coordinate services with other County programs, community agencies and partners. The Senior Case Manager will perform these duties with a trauma informed and racially just approach.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part time, temporary, or on-call positions within DCHS.

Knowledge, Skills & Abilities:  Bilingual/Bi-cultural Spanish: This position requires proficiency in (speak, read, write) the Spanish language. An employee who has never before received bilingual pay at Multnomah County for work done under a Spanish KSA will need to pass an assessment in order to be considered proficient.

Bilingual pay:  This position receives an additional 5% premium on all hours worked, because of the fluency in the Spanish language

Primary responsibilities include:

1. Advanced Intake-Assessment, Action Planning & Workload Management

- Assess individuals' and families' needs across diverse settings, utilizing Spanish language skills during phone calls, in-person office visits, court appearances, home visits, and virtual platforms.
- Provide prompt, intensive response to highly vulnerable clients in crisis, working cases efficiently and independently to meet productivity expectations and prevent case backlogs.
- Work collaboratively with clients to develop, implement, and monitor comprehensive, client-centered, and trauma-informed action plans.
- Navigate complex resources and directly assist individuals and families in accessing housing/rental assistance, SNAP, WIC, energy, employment, behavioral health counseling, healthcare, and basic needs (clothing, furniture).

2. Payment Processing, Record Keeping, Data Quality & Program Administration

- Obtain and review complex documentation submitted by landlords and clients; perform advanced financial calculations to determine program eligibility.
- Prepare, review, and submit accurate requests for payment while actively monitoring short-term services and financial supports.
- Manage thel budget for specific grant-funded housing and economic programs, tracking fund utilization for state and local stakeholders.
- Maintain accurate, timely data entry and meticulous electronic client files (e.g., HMIS) in strict compliance with all local, state, and federal grant requirements.
- Conduct data quality reviews, actively tracking and monitoring program metrics, case files and service outcomes.

3. Stakeholder Collaboration & Community Advocacy

- Serve as the primary program liaison with external government agencies, housing authorities, landlords, and community partners.
- Advocate for systemic resources and equitable policies on behalf of clients, ensuring smooth and accessible referral pathways.
- Represent Bienestar de la Familia in stakeholder meetings, task forces, and community events.

4. Mentorship & Project Leadership

- Take initiative to proactively identify gaps and opportunities within the program. And to independently start, lead, or co-lead special projects and initiatives.
- Maintain expert-level knowledge of all policies, procedures, and state eligibility guidelines for programs administered at Bienestar.
- Act as a subject matter expert and peer mentor for Case Manager 1 and 2 staff, guiding them through complex casework, financial calculations, and best practices in trauma-informed de-escalation.
- Observe strict client confidentiality in adherence to program, agency, and HIPAA regulations.
- Promote a culture of respect, inclusiveness, and ethical practice while actively collaborating across various teams, units, and special projects.

The successful candidate will demonstrate:

- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
- Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity
- Knowledge of trauma-informed practices that actively do not re-traumatize individuals and communities
- Knowledge of the principles and practices of advanced, complex case management
- Ability to collaborate and build relationships to achieve positive work outcomes
- Ability to work effectively independently and as part of a team
- Comfort with change

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page .

Minimum Qualifications/Transferable Skills*:

- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
- Equivalent to an associate degree  AND
- Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 5-8 years of qualifying training and/or experience)
- Must have a valid driver license by time of hire
- Must pass a criminal background check (this step occurs after a job offer)

We knowledge that experience and transferable skills can be obtained through traditional and nontraditional means, we encourage and support all candidates who believe they have the experience needed to apply

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. Screening and Evaluation:

The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity.

Your completed application must include all of the following:

• Completed online application and/or resume.

• Cover Letter : Please attach your cover letter as a separate document. Please be thorough in your responses, as these materials will be scored and determine your eligibility to advance in this recruitment process. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. This information must also be consistent with your response if applicable.

Your cover letter should address below:
1. As a Senior Case Manager, you are expected to act as a subject matter expert to take the initiative to lead special projects and mentor case managers. Please provide an example of a time you identified a gap in services or a procedural issue within a program. How did you take the lead in addressing it, and how did you guide or support your peers through that process?

2. A key part of this role is navigating complex resources and advocating for equitable policies with external partners, such as landlords, housing authorities, and government agencies. Describe a situation where you encountered a systemic barrier preventing a client from accessing needed resources. How did you advocate on their behalf, collaborate with stakeholders, and ultimately resolve the issue.

Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to application deadline Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment.

Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page . We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates through phone screen and/or interview(s)

• Background and reference checks Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

ADDITIONAL INFORMATION:

Type of Position: This hourly union-represented position is eligible for overtime pay.

Benefits: Multnomah County offers a comprehensive Benefit package to all eligible employees.

Pay Equity: The county regularly reviews pay equity for our workforce. When setting pay we consider applicants’ education, experience, seniority, training, and tenure in relation to other employees performing a similar level of work.

ADDITIONAL DETAILS:

Hybrid Telework: This position is designated as “hybrid telework,” meaning you will be working both remotely (from home) and in person at an onsite location.

The designation of Hybrid Telework or work schedules may be subject to change in accordance with County Personnel rules or applicable collective bargaining agreement. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Work Location: This position works onsite at the Baltazar Ortiz Community Center located on 6736 NE Killingsworth St., Portland OR 97218.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:
Gary Miguel

Email:
[email protected]

Phone:
+1 (503) 3148943

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:
6296 - Case Manager Senior