Administrative Coordinator

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
MGH Pulmonary & Critical Care is looking for a competent, professional individual for the role of Administrative Coordinator. The Administrative Coordinator (AC), under supervision of the Practice Manager, will be responsible for ensuring timely ordering, documentation and data entry of durable medical equipment (DME) and related supplies. The AC will provide the highest level of customer service to patients, physicians, and all practice/hospital personnel, communicating clearly to vendors, patients, and providers. The AC will act as a liaison for customer calls and assist with coordination of care alongside the triage nurses.

The AC will function as the primary interface between patients, clinical staff, and providers on all matters related to DME, as well as the administrative support for the clinic nursing staff for any other tasks within the AC’s scope. The AC must be able to work as part of a team as well as independently to identify and resolve administrative challenges as they arise. The emphasis is placed on customer service, the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff.

Applicants with a strong work history as a Patient Service Coordinator and exceptional problem solving, analytical, and overall administrative skills are encouraged to apply.

Qualifications
Education
High School Diploma or Equivalent required or Associate's Degree Business Administration preferred or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Experience in an administrative role, preferably in a healthcare setting 5-7 years required and Experience supporting senior-level staff 1-2 years preferred

Knowledge, Skills and Abilities
- Proficient in Microsoft Office Suite (Word, Excel, Power point, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently with minimal supervision.
- Strong attention to detail and problem-solving skills.
- Familiarity with hospital administration processes and healthcare regulations.
- Professional demeanor and ability to interact effectively with all levels of staff.

Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)

- Walking Occasionally (3-33%)

- Sitting Constantly (67-100%)

- Lifting Occasionally (3-33%) 20lbs - 50lbs

- Carrying Occasionally (3-33%) 20lbs - 50lbs

- Pushing Rarely (Less than 2%)

- Pulling Rarely (Less than 2%)

- Climbing Rarely (Less than 2%)

- Balancing Occasionally (3-33%)

- Stooping Occasionally (3-33%)

- Kneeling Rarely (Less than 2%)

- Crouching Rarely (Less than 2%)

- Crawling Rarely (Less than 2%)

- Reaching Occasionally (3-33%)

- Gross Manipulation (Handling) Constantly (67-100%)

- Fine Manipulation (Fingering) Frequently (34-66%)

- Feeling Constantly (67-100%)

- Foot Use Rarely (Less than 2%)

- Vision - Far Constantly (67-100%)

- Vision - Near Constantly (67-100%)

- Talking Constantly (67-100%)

- Hearing Constantly (67-100%)

Remote Type
Onsite

Work Location
100 Blossom Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$20.84 - $29.79/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.