About this role
Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for an IT Support Specialist for our corporate office.
Essential Duties and Responsibilities:
- Hardware:
Diagnose, troubleshoot, and resolve hardware issues for desktops, laptops, printers, and other peripheral devices.
- Perform hardware installations, upgrades, and repairs. Assist with hardware deployments.
- Network:
Monitor network performance and identify potential issues.
- Troubleshoot network connectivity problems and security breaches.
- Configure and manage network devices (routers, switches, firewalls).
- Knowledge of virtualization technologies like VMware and Hyper-V for efficient resource management.
- Windows & Microsoft 365:
Provide technical support for Windows desktops and laptops.
- Manage user accounts, permissions, and group policies in Active Directory.
- Deploy and configure Microsoft 365 applications (e.g., Office, Teams, OneDrive, SharePoint).
- Maintain security and compliance with Microsoft Defender and security best practices.
- Troubleshoot and resolve Microsoft-related issues for users.
- Cloud & Remote Management:
Configure, deploy, and maintain Atera RMM agents for proactive device monitoring, management, and support.
- Assist with Azure cloud services as needed.
- Automate routine tasks, patch management, and deploy software updates remotely.
- Security:
Identify and respond to phishing attempts and other security threats.
- Implement security best practices and educate users on security awareness.
- Stay up to date on the latest security best practices.
- Experience with Microsoft Defender or Webroot security solutions is a plus.
- Disaster Recovery:
Design, test, and document DR procedures for network infrastructure and critical applications.
- Configure, manage, and optimize Veeam for backups, replication, and recovery of virtual and physical workloads.
- Develop and implement scripts to automate backup, replication, failover, and failback processes with Veeam.
- Scripting:
Basic scripting skills in languages like PowerShell, SQL, Visual Basic to automate tasks and configuration management.
Qualifications:
- Minimum of 5+ years of experience in IT support or a related field. A Bachelor's degree in Management Information Systems, Computer Science, or a related field is preferred, but equivalent experience in an IT support role may be considered.
- Strong understanding of computer hardware, networks, and Windows operating systems.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Possess one or more of the following certifications is a plus:
- Microsoft 365 Certified: Fundamentals Administrator
- Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Certified: Information Protection and Compliance Administrator Associate
- CompTIA Network+
- CompTIA Security+
- Veeam Certified Engineer (VCE)
Rate: 65K - 75K
Benefits:
- Competitive salaries and bonuses
- Medical
- Dental
- Vision
- 401(k) plan with employer match
- Short term disability
- Long term disability
- Life/AD&D
- Paid Time Off
- 11 paid holidays
- Employee Assistance Program
- Career advancement opportunities
- Training and Development
Background Screening and Drug Test Required
EOE Minorities/Females/Disabled/Veterans