Marketing Account Manager - Flow Automotive Companies

Marketing Account Manager

The Flow Automotive marketing department is adding a Marketing Account Manager to our team. If you have deep knowledge of and years of experience in the automotive service or sales business, are data-driven, results-oriented, organized, and comfortable turning analysis into action, this role is for you! Professionals who have held roles in service or sales department management, automotive service/sales marketing, or similar occupations will find this a rewarding next career move.

The Marketing Account Manager works closely with regional Service Process Directors, Sales Managers, General Managers, service and sales department leaders, and brand-focused Account Managers to ensure service and sales departments meet both revenue and retention goals. This role is responsible for analyzing performance weekly, identifying gaps and opportunities, strategizing, and executing marketing plans that improve customer pay revenue, retention, and overall effectiveness. This position is based on-site at our downtown Winston-Salem corporate headquarters and is part of a collaborative, multi-functional in-house automotive marketing group. Periodic regional travel to Flow Automotive dealerships is required.

Objectives of the Role

● Proactively and regularly engage with General Managers, Service Managers, Sales Managers Marketing team members, and more, to directly address business needs

● Drive measurable improvements in service/sales revenue

● Create and execute marketing strategies that improve service/sales retention performance

● Contribute to the achievement of weekly, monthly, and regional service/sales revenue goals

● Own and support marketing communications for the full customer lifecycle

● Ensure marketing efforts are effective, compliant, consistent, and aligned with business goals

Key Responsibilities

Marketing Strategy and Execution

● Analyze store and regional performance to identify which customer segments require targeted messaging or intervention

● Develop and recommend data-driven marketing plans when stores are underperforming against revenue or retention goals

● Execute service and sales marketing campaigns from concept through launch, including defining tactics, timelines, and success metrics

● Work with vendors and internal digital team to adjust and optimize campaigns based on performance trends and changing store needs

Performance Analysis and Reporting

● Monitor and analyze service and sales performance on a weekly basis

● Evaluate whether stores are on track to meet weekly and monthly revenue and retention goals

● Analyze manufacturer retention programs and ensure retention strategies are in place and performing as expected

● Prepare clear, actionable reporting for service and sales leadership and internal stakeholders that highlights risks, opportunities, and recommended actions

Customer Lifecycle Ownership

● Support the full customer lifecycle

● Ensure marketing efforts align with key lifecycle moments

● Work to close gaps where retention or customer pay revenue may be at risk

Collaboration and Vendor Management

● Collaborate with Service Directors, Service Managers, Sales Managers, General Managers, and manufacturers to align marketing efforts with operational goals

● Coordinate with internal design teams to develop email, print, and digital creative that aligns with brand standards and campaign objectives

● Partner with digital and social media teams to execute SEM, display, and social strategies across platforms such as Google, Facebook, Instagram, and YouTube

● Manage relationships with external vendors, ensuring timely execution, brand compliance, and strong performance

Skills and Qualifications

● 2+ years in marketing required, 2+ years of experience in the automotive industry preferred

● Proven experience interpreting and utilizing KPI and performance reports

● Strong analytical skills with the ability to translate data into clear recommendations and action plans

● Excellent written and verbal communication skills

● Strong critical thinking and problem-solving abilities

● Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail

● Comfortable working cross-functionally with internal teams, leadership, and external partners

● Associates or Bachelors degree preferred

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Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200 people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

- Medical, dental, and life insurance (including dependent coverage)

- Paid time off

- Paid volunteer time

- 401(k) Retirement Plan and Financial Wellness Program

- Thrive@Flow Wellness Program

- Employee pricing for automotive service and vehicle purchases

- Scholarship program for children of employees

Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.