Catalogue Analyst III

ROLE OVERVIEW

Are you a detail-oriented professional passionate about data integrity and operational excellence? As a Catalogue Analyst, you will be the guardian of our global product catalogue—the critical single source of truth that powers every downstream buying, receiving, and invoicing activity.

In this pivotal role, you will manage complex product data, pricing, and manufacturer details across hardware, software, and accessories. You'll play a central role in the New Product Introduction (NPI) pipeline, overseeing the full lifecycle of catalogue items from initial setup through to End-of-Sale and retirement. By maintaining a pristine catalogue, you ensure seamless ordering, accurate pricing, and reliable spend reporting across the entire organization.

You will be responsible for validating supplier pricing, executing master-data updates, and configuring regional storefront visibility to ensure the right products reach the right teams. Partnering closely with cross-functional teams including NPI engineering and Supplier Management, you will drive accuracy and efficiency in a high-impact environment. If you thrive on precision and want to contribute to the backbone of our procurement operations, we invite you to join our team.

KEY RESPONSIBILITIES

1.  Catalogue Data Management

- Manage and maintain the accuracy of the global hardware, software and accessories catalogues, ensuring product data, pricing, specifications and manufacturer details are validated and current.
- Perform bulk data updates and uploads (including part numbers, pricing, specifications and regional attributes) using master-data loaders into the ERP system, preserving data integrity across the catalogue.
- Configure regional storefront visibility rules so the correct items appear to the correct buying populations, and resolve catalogue-driven ordering blocks.
- Triage back-end errors reported by buying teams regarding missing supplier-item mapping or incorrect catalogue data, running system checks to push correct records live.

2.  Pricing & Master-Data Validation

- Review recurring price modifications submitted by VARs. Apply rule-based pricing logic against historical baselines, route threshold exceptions to Regional Channel Managers for approval, and execute automated validation workflows.
- Review monthly supplier pricing changes against historical baselines and flag anomalies before they reach the storefront.
- Execute weekly Purchase Information Record (PIR) validation cycles and upload approved records using bulk data loaders into the ERP system.
- Maintain accurate master-data records so that catalogue, procurement and finance systems stay reconciled.
- Validate manufacturer part numbers (MPNs), unit costs and currency/region mappings to prevent pricing and quantity discrepancies downstream.

3.  New Product Introduction (NPI) Catalogue Setup

- Manage product lifecycle transitions from New Product Introductions (NPI) to End of Life/End of Purchase (EOL/EOP). Accurately classify hardware tiers (Tier 1 Orderable, Tier 2 EOP, Tier 3 Depleted) and coordinate active/retired status updates with vendors.
- Create part numbers and system IDs needed to transact new products, and track NPI catalogue requests through the pipeline.
- Coordinate with catalog and engineering teams during product launches to set up the correct Base-and-Variant MID hierarchy, establishing regional variant entries under active parent items.
- Coordinate regional catalogue rollouts, ensuring new items are enabled correctly across the applicable regions and buying platforms.
- Support part-compliance steps (New Part Requests, trade classification and customs valuation references) so new items are catalogue-ready ahead of transacting.

4.  Product Lifecycle & Catalogue Governance

- Administer product lifecycle configurations by transitioning items between standard orderable tiers and End-of-Sale (EOS) or End-of-Purchase (EOP) retired statuses based on regional supplier stock depletion.
- Administer entries in the asset/catalogue administration system — creating, editing and activating or deactivating offerings — so the available catalogue stays current and correct.
- Maintain audit-ready documentation of catalogue changes, approvals and lifecycle transitions.
- Run periodic catalogue health checks and clean-up cycles to remove duplicate, stale or mis-mapped records.
- Run bi-weekly alignment touchpoints with hardware suppliers/VARs to capture catalog changes. Partner with Asset Lifecycle Management (ALM) on Manufacturer Part Number (MPN) mapping and Master Item Data (MID) associations.
- Investigate catalog mismatches, missing IBP supplier combinations, and ad-hoc expedited pricing requests via internal ticketing workflows. Escalate technical tool/script failures to technical integration teams.

PERFORMANCE & SERVICE LEVELS

Indicative performance targets for the role; final service levels are confirmed on engagement and measured by location per service line.

- Catalogue Data Accuracy: maintain ≥99% accuracy across reviewed catalogue entries, since the catalogue drives correct ordering and pricing across the operation.
- New Product Onboarding Cycle Time: onboard new products/services to the catalogue within ≤5 days for 98% of requests.
- Pricing Validation Timeliness: complete weekly PIR validation cycles and monthly pricing reviews on schedule for 100% of in-scope supplier records.
- Customer Satisfaction (CSAT): sustain a CSAT score of ≥95% (≥4.0–4.5 on a 5-point scale) across surveyed interactions, reflecting accuracy, responsiveness and professionalism on every request handled — measured monthly/quarterly per the cross-functional service levels.
- Ticket Quality: ensure ≥95–97% of completed requests pass quality-assurance checks, with complete and accurate documentation, correct categorization, and full adherence to the approved SOP for the request type.
- Aged Ticket Discipline: perform follow-up actions and update statuses on all open catalogue and pricing tickets every 3 days.
- Response Time: respond to ≥95–97% of tickets within the priority-based target window, routed to the correct owner first time, so no request waits on mis-assignment.

TOOLS & SYSTEMS

- ERP & Procurement Systems: SAP (specifically Materials Management, master-data uploading consoles and Purchase Information Records) alongside corporate guided buying platforms
- Product & Catalogue Systems: Product Lifecycle Management (PLM) tools and catalogue/asset administration consoles
- Data Management Tools: bulk data loaders, master-data validation utilities and collaborative spreadsheet logs
- Ticketing & Collaboration Tools: advanced ITSM issue-tracking platforms

REQUIRED SKILLS & EXPERIENCE

Mandatory

- 3–7+ years of experience in catalogue management, product/master-data management or procurement operations.
- Hands-on catalogue and master-data management, including bulk uploads and data-integrity controls.
- Hands-on experience performing weekly/monthly pricing audits, configuring regional storefront visibility rules, and managing PIR master records.
- Strong attention to detail and data accuracy, with the discipline to sustain ≥99% catalogue accuracy at volume.
- Strong English communication and stakeholder management, including with internal buying teams and suppliers.

Preferred

- Experience with SAP Materials Management and master-data upload consoles.
- Exposure to NPI processes, Base-and-Variant MID hierarchies and regional catalogue rollouts.
- Familiarity with product lifecycle management (EOS/EOP) and part-compliance/trade-classification concepts.
- Experience triaging supplier-item mapping errors and resolving catalogue-driven ordering blocks.