Operations Business Manager, Strategic Initiatives

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

As a Project Manager / Business Analyst within the Operations Department, you will lead small to medium-sized transformation initiatives with a primary focus on change management, process reengineering, automation, and AI adoption across Global Markets Operations.

This role requires strong project management, business analysis, and stakeholder management skills, working closely with Front Office, Operations, Compliance, Legal, Risk, Finance, Technology, and other functional partners.

Reporting to the Head of US Global Markets Operations, you will play a key role in driving operational transformation initiatives that improve productivity, strengthen controls, reduce operational risk, and support business growth.

You will partner with Operations, Technology, and the Global Markets AI Team to identify opportunities for automation and AI adoption. The role will be responsible for assessing business value, developing business cases, defining requirements, overseeing delivery, and ensuring successful adoption of AI-enabled solutions across the organization

Core Responsibilities

- Identify, prioritize, and deliver process improvement initiatives focused on increasing productivity, efficiency, scalability, and control effectiveness across Global Markets Operations
- Manage BAU line change BOW within the Operations Department
- Drive the identification, prioritization, and adoption of AI use cases across Global Markets Operations, ensuring measurable productivity improvements and alignment with enterprise AI governance standards.
- Lead the end-to-end delivery of AI-enabled and automation-related change initiatives, from ideation and proof of concept through production deployment and business adoption.
- Partner closely with Operations, Technology, the Global Operations Change Management team, and the Global Markets AI Team to accelerate AI adoption across the organization.
- Assess business requirements, develop business cases, and quantify expected benefits associated with transformation initiatives.
- Ensure solutions are designed and implemented in compliance with enterprise governance, model risk management, data privacy, information security, and regulatory requirements.
- Develop target operating models, procedures, controls, and monitoring frameworks to support sustainable implementation of new technologies and processes.
- Facilitate workshops and stakeholder meetings to gather requirements, document current-state and future-state processes, and identify opportunities for optimization.
- Collaborate with Operations leadership and Technology teams to define solution approaches, requirements, testing strategies, and implementation plans.
- Manage project plans, risks, issues, dependencies, budgets, and stakeholder communications.
- Measure and report productivity gains, cost efficiencies, and operational risk reductions resulting from completed initiatives.
- Oversee the creation and approval of project documentation, including business requirements, functional specifications, process maps, testing plans, and user acceptance testing documentation.
- Prepare executive-level presentations and status updates for senior management and governance committees

- undefined

Skills and Experience

- Demonstrable experience identifying, designing and implementing Generative AI, Agentic AI, workflow automation or intelligent document processing solutions within financial services
- 5-7 year of relevant Project Management or Business Analyst experience; driving processing efficiencies across Operations teams required
- Experience working with various Broker/Dealer/Derivative products including Equities, Bonds, Treasuries, ABS, MBS, Securitized Products, Repos/Reverse Repo, Stock Borrow/Loan
- Ability to present well and communicate clearly
- Ability to work across departments including IT, Operations, Finance and various front and back-offices teams
- A structured and logical approach to work with evidence of strong problem-solving skills
- A creative and innovative approach to work
- Excellent interpersonal skills

Education

- Bachelor’s degree or higher; degree in Business, Finance, or Computer Science a plus.

The typical base pay range for this role is between $150K - $180K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.