Care Coordinator, Temporary Full-Time, Queensway Carleton Hospital

Job Description

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding careers that cares for others, in a professional practics that cares for you? You're in the right place.

As a Care Coordinator , you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Under the general direction of the Manager, Patient services and in accordance with the Ontario Health atHome Champlain standards, legislation, policies and guidelines, the Care Coordinator is responsible for client assessment, determination of eligibility, admission, service planning and authorization, implementation, monitoring, reassessment, adjustment and discharge planning of all client service programs (home care and placement), including the provision of community resource information and referral.

As a member of the Hospital Care Team, the Care Coordinator will work collaboratively with patients, families, caregivers, and hospital partners to develop a care plan to support a safe transfer from hospital to home for both complex and non-complex patients. Care Coordinators must prioritize work based on the ever changing needs of patients and hospital environment while meeting the Ontario Health atHome Champlain Guidelines of Care. The Care Coordinator will participate in various meetings to support care planning and communication with partners within the circle of care, including family meetings, care conferences, bullet rounds, and joint discharge rounds.

Primary Responsibilities:

- Identification and Engagement – Assesses referred clients for admission and establishes a helping relationship with eligible clients and their families while honoring the client’s values and preferences

- Assessment – Performs multi-dimensional assessment and identifies the need for crisis intervention and/or prevention strategies

- Goal Setting and Service Planning – Establishes a care and service plan balancing client’s needs, choices and available resources. Develops a care plan in collaboration with the client, other health care professionals, care providers or family, stating priorities, services authorized, mutual goals and anticipated duration of service

- Accessing Resources and Linking – Collaborates and partners with the networks of service providers.

- Service Implementation – Initiates and authorizes the implementation of the care plan

- Accountability, Monitoring and Reassessment – Reviews and maintains care plan in compliance to quality standards, outcome measures, quality indicators

- Discharge Planning – Conducts discharges from service process and/or redirects clients and families to alternative resources

Team/Department: Queensway Carleton Hospital

Hours of work: Mon to Fri : 8:30 to 16:30

FTE: 1.0

Starting Salary: $44.480 to $47.517

Affiliation: ONA

Reporting to: Manager, Patient Services

Length of Temporary Assignment: September 10, 2027

Office Location: Queensway Carleton Hospital

What must you have?

- Registered Nurse (BScN or diploma) and registered with the College of Nurses of Ontario; or

- Degree or diploma in Physiotherapy and registered with the College of Physiotherapy of Ontario; or

- Degree or diploma in Occupational Therapy and registered with the College of Occupational Therapy of Ontario; or

- Degree in Social Work and registered with the Ontario College of Social Workers and Social Service Workers; or

- Degree in Speech Therapy and registered with the College of Audiologists and Speech-Language Pathologists of Ontario; or

- Degree in Foods and Nutrition or equivalent and registered with College of Dietitians of Ontario.

- Related professional experience (community based experience preferred) which is normally attained over a period of two years

What would give you the edge?

- Works with diverse patient groups with varying levels of comprehension and language capability

- Manages difficult conversations/situations such as advance care planning and goals of care in a healthy and effective manner

- Works effectively in both a team environment and independently as required

- Verbal and written communication skills to establish working relationships and maintain a wide range of partners (doctors, nurses, social workers, etc.) within the healthcare community

- Listening and facilitation skills to work with patients and their caregivers

- Diplomacy in dealing with sensitive and/or confidential issues

- Relationship building skills to develop and maintain health and community stakeholder partnerships.

- Working knowledge of computer software (email, internet) and Microsoft Office applications (Word, Outlook, etc.)

- A valid driver’s license and access to a vehicle is required

- Fluency in English and French is an asset.

- Vulnerable Sector Check completed within the last six months

Hours of Work

Mon to Fri 8:30 - 16:30

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

- Attractive comprehensive compensation packages and benefits​

- Valuable development opportunities​

- Membership in a world class defined benefit pension plan​

- Salary: $44.480 to $47.517

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

All applications will be reviewed; however, only those selected for an interview will be contacted. Ontario Health atHome Champlain welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in any aspects of the selection process.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.

This job posting is for an existing vacancy.