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JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Operations Specialist

Position Overview

The Operations Specialist plays a critical role in monitoring and managing building systems to ensure operational continuity and safety. This position requires strong technical aptitude, attention to detail, and the ability to respond effectively to emergent situations in a fast-paced environment.

Key Responsibilities

System Monitoring & Management: Monitor and manage critical alarms related to building mechanical infrastructure, fire, and life safety systems through Building Automation Systems (BAS). Conduct proactive virtual tours of facility systems to verify proper operation and maintain working knowledge of BAS functionality.

Incident Response & Communication: Track, escalate, and communicate incidents with potential business disruption through established protocols and communication channels. Provide technical support to field operations by troubleshooting equipment using BAS data, evaluating trend reports, and performing system overrides when necessary.

Operational Coordination: Support and coordinate building shutdown activities via BAS, ensuring timely notifications to stakeholders. Validate proper approvals for vendor work prior to commencement. Receive, generate, and process work orders in the designated system, dispatch technicians, and follow up as required.

Documentation & Reporting: Prepare, maintain, and issue accurate shift reports that capture critical operational information and ensure seamless communication across teams.

Team Collaboration & Environment: Foster a positive, collaborative team culture by maintaining open communication, supporting colleagues during high-pressure situations, and contributing to a healthy work environment where team members feel valued and empowered to succeed.

Customer Service Excellence: Deliver exceptional service and maintain a client-focused approach in all interactions, ensuring stakeholder satisfaction and trust.

Additional Duties: Perform other tasks as assigned to support operational objectives.

Minimum Requirements

Education:

- High School diploma or GED equivalent required
- Degree or coursework in a technology-related field from an accredited institution (preferred)

Technical Skills:

- Strong proficiency in computer applications, including Microsoft Word and Excel
- Understanding of technology, software applications, and computer systems
- Ability to analyze system operations, identify malfunctions, and take corrective action
- Experience with Building Automation Systems (BAS) (preferred)
- HVAC experience (preferred)

Professional Competencies:

- Excellent written and verbal communication skills
- Strong time management, multi-tasking, and organizational skills with exceptional attention to detail
- Ability to produce accurate reports under client-defined deadlines
- Self-starter capable of thriving in a fast-paced, high-volume environment
- Strong customer service orientation and interpersonal skills
- Ability to remain calm and effective during stressful or emergency situations

Availability:

- Sunday – Wednesday – 9:30PM ET – 8:00AM ET

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.