Warranty Claims Specialist

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.

Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people

Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world.

Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.

Job Description:

AriensCo is seeking a detail-oriented and customer-focused Warranty Claims Specialist at our Brillion, WI location to support our commitment to product quality and dealer satisfaction. In this role you will evaluate and adjudicate warranty claims submitted by Ariens/Gravely dealers, ensuring compliance with warranty policies and procedures while maintaining a fair and consistent customer experience.

THE DAY TO DAY...

- Review and process warranty claims in accordance with established policies, procedures, and service level expectations

- Evaluate claim documentation, including repair descriptions, photographs, and returned parts, to validate warrantable defects and determine claim eligibility

- Verify appropriate labor and parts requests based on repair requirements and company guidelines

- Approve, adjust, reject, or return claims as necessary while providing clear rationale and communication to dealers

- Maintain labor reimbursement standards and flat-rate schedules to ensure accurate compensation and vendor bill-back opportunities

- Receive, inspect, and analyze failed components to confirm defects and identify root causes of product failures

- Partner with Engineering, Quality, Manufacturing, Product Support, and Supply Chain teams to support corrective actions and product improvements

- Serve as a primary resource for dealers regarding warranty policies, procedures, claim submissions, and best practices

- Analyze warranty data and performance trends to identify emerging quality concerns, cost reduction opportunities, and continuous improvement initiatives

- Create and maintain reports, dashboards, and presentations that communicate warranty performance and key metrics

- Support development and execution of dealer audit processes to ensure compliance with company policies and warranty requirements

- Participate in dealer visits, training activities, and cross-functional improvement projects as needed

THE QUALIFICATIONS...

- Associate's degree or Bachelor's degree in Business, Engineering, Quality, Supply Chain, Technical Studies, or a related field; equivalent experience will also be considered.
- Minimum of 3 years of experience in warranty administration, customer support, technical service, quality, manufacturing, or a related field

- Strong analytical and problem-solving skills with the ability to identify trends and make data-driven recommendations

- Excellent verbal and written communication skills with the ability to build relationships across dealer and internal teams

- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

- Proficiency with Microsoft Office applications, particularly Excel.

- Experience working with warranty systems, CRM platforms, ERP systems, or business intelligence/reporting tools

- Experience performing root cause analysis and supporting corrective action initiatives

- Knowledge of outdoor power equipment, small engines, or related mechanical systems
- Experience creating reports, dashboards, and data visualizations

- Ability to lift up to 50 pounds and safely use common hand and power tools for product inspections and failure analysis

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.

Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition.  AriensCo employees are provided various great benefit opportunities which may include:

- Medical, Dental, Vision Insurance effective first day of employment
- Dependent Care Flexible Spending Account (FSA) plan
- 401(k) match and profit-sharing plans
- Life Insurance
- Health Savings Accounts (HSA)
- Short Term Disability
- Parental Leave
- Onsite Marketplace Care Partners at all locations
- Paid holidays
- Employee Assistance Program
- Tuition Reimbursement and Apprenticeship Programs
- Safety shoes and safety prescription glasses reimbursement
- Employee Product Purchase Program
- 50% Daycare discount **Brillion Early Learning Center
- 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center
- Onsite health clinic with Bellin Health **Brillion Campus Only
- Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.

AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.