Heathers Manor-Community Relations Director

Location:

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Heathers Manor
1
3000 Douglas Dr. N
11
Crystal MN 55422
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Are you looking for an opportunity to grow your career in an environment that values your unique talents, and will help you succeed? Look no further!  Heathers Manor, a Transforming Age community located in Crystal , MN , has an environment that supports your career growth, no matter what you are looking to do!

We offer great pay, work/life balance, and excellent benefits including Medical, Dental, Vision Care and Retirement for our full-time team members, as well as Generous Paid Time Off and other unique perks for full-time and part-time team members! Come learn more about us at  https://transformingage.org/community/heathers-manor/  , and find your happy place here!

We have a wonderful opportunity for a Community Relations Director who is passionate about connecting seniors and their families with a warm and welcoming place to call home. This role is perfect for someone who thrives on building relationships, guiding families through the move-in journey, and growing referral partnerships, all while sharing the story of our community with heart and professionalism every day.

This is a Full-time position; the pay rate is $68,000-$75,000 plus commission DOE.

Our Community Relations Director:

- Helps drive occupancy and revenue targets  by keeping building at or above budgeted monthly occupancy.
- Handles and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and lead management software updates, and closing the sale.
- Ensures community and staff back-up scheduling for tours and onsite visits, so that all future resident inquiries are handled in a timely manner
- Works closely with the management team on developing and implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales.
- Compiles a weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week.
- Ensures timely data entry and documentation into lead management software. Maintain "Next steps" schedule and drive continuous customer care and frequent contact
- Identifies and maintaining key relationships with community and professional sources.
- Participates with management team to assist staff as needed with: Facility upkeep, resident/family communications, facilitation of in-house and sales training and enablement.
- Promotes the Mission, Vision and Values of Transforming Age in all areas of responsibility.
- Performs other duties as assigned.

What you need to succeed:

- Bachelor’s degree with an emphasis in marketing or sales or the equivalent combination of education and experience.
- Five years’ experience in marketing and sales is preferred; experience and/or knowledge of the senior living industry.
- Previous management experience preferred.
- Excellent communication and relationship building skills.
- Ability to multi-task and work with multiple projects
- Proficiency with Microsoft Office Suite.
- A desire and ability to relate to and continue learning about the senior population.
- Must possess current driver’s license .
- Completion of a background check. Drug screen, TB test, fingerprint, and/or physical may be required depending on state/local guidelines.