Part-time Customer Service Representative

We’re looking for a compassionate, detail-oriented Client Services Representative to support our clinic and shelter operations. In this role, you’ll be the first point of contact for our clients—helping create a positive, informative, and supportive experience for both people and their pets.
What You’ll Do
Administrative Support & Client Communication
•  Answer calls, emails, and messages with professionalism and care 
•  Schedule wellness visits, spay/neuter appointments, and adoption meetings 
•  Provide accurate information and guide clients to the right resources 
•  Maintain accurate records across multiple systems 
•  Support reporting and documentation tasks 
•  Deliver a welcoming, high-quality front desk experience 
•  Process payments and complete daily cash reconciliation 
•  Communicate policies, procedures, and required protocols clearly

Client Education & Advocacy
•  Explain basic veterinary topics such as vaccines, preventative care, and medications 
•  Accurately relay instructions from veterinary staff 
•  Collect medical and behavioral histories from pet owners 
•  Support and promote our mission of pet retention, spay/neuter, and wellness care

Clinic Support
•  Assist with patient intake and check-in processes 
•  Learn and use clinic software systems 
•  Provide preventative care products (flea/tick, heartworm) as appropriate 
•  Communicate patient updates or concerns to veterinary teams 
•  Review discharge instructions and answer client questions

Patient Care (Client-Facing)
•  Gather detailed intake information for each visit 
•  Review aftercare and post-operative instructions with clients 
•  Communicate potential risks or follow-up needs as directed 
•  Coordinate with care teams on services, updates, and billing

Animal Handling (Minimal)
•  Recognize basic animal behavior and body language 
•  Handle animals safely within your comfort level 
•  Ask for assistance when needed

Environment Care
•  Keep reception and lobby areas clean, organized, and welcoming 
•  Restock supplies and maintain a professional front desk environment

What You Bring
•  High school diploma (or equivalent) and valid driver’s license 
•  Previous administrative or customer service experience 
•  Strong communication and multitasking skills 
•  Comfort working with computers (Microsoft Office, email, and new systems) 
•  Ability to follow and clearly explain instructions 
•  Positive, empathetic, and team-oriented approach