About this role
Responsibilities
- Posts room charges and taxes to guest accounts.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Check to see that all charges are assigned to the appropriate departments.
- Follow End of Day / Night Audit Checklist.
- Exercise knowledge of emergency procedures and assists Overnight Manager during emergencies.
- Balance the days charges, making corrections as necessary.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed.
- Understand and know how to perform check-in and check-out procedures.
- Responsible for courteous, efficient response at all times.
Skills
- Outstanding communication skills.
- Understanding of: Outlook Office (Excel, Word, Email) – experience with Opera is a plus.
- Understanding of auditing, balancing, and closing out accounts.
- Outstanding organizational and time management processes.
- Must be knowledgeable of management company policies and property community policies.
- Must be able to communicate effectively with others.
- Maintain a high level of professionalism in all interactions/situations.
- Maintain the required property uniform and always ensuring a professional appearance and attitude.
Qualifications
- 1-2 years experience in customer service – hotel experience is a plus.
- Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
- Ability to lift and transport up to 10 pounds.
- Must be willing to stand for 6-8 hours at a time.
- Capacity to work varied shifts – including weekends and holidays.
- Cash Handling experience a plus.
- Ability to develop, plan, and implement short and long-range goals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees;
- Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
- Employer-subsidized medical, dental, and vision insurance
- Company-funded $25K in complimentary life insurance and $1K/mo. in disability
- Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
- Additional Health & Wellness benefits including prescription and gym membership discounts
- Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
- Flexible and understanding work-life equality
- Family Matters Program of 10+ weeks fully paid parental leave for new parents
- 401k employer match, up to 4% of salary
- Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
- Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
- Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
- Discounted lodging rates from New England Inn & Resort Association partners
- Pathways for growth and professional development including training and tuition reimbursement
- Incentive opportunities for both hourly and managerial roles
- Supportive, open workplace culture
- Company-funded Employee Assistance Program for life and mental health resources
Compensation for this position starts at $21.00/hr
About The Press Hotel
Magnificently reborn, The Press Hotel is proudly rooted in Portlands past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the states largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.
Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.
Visit us online at The Press Hotel and explore our parent company, EOS Hospitality for more information about the amazing ways were making a difference.