Patient Access Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

### Job Title
Patient Access Coordinator

### Location
Mansfield

### Facility
Mansfield Cancer Ctr

### Department
Administration-Ambulatory Operations

### Job Code
B16013

### Shift
Days

### Schedule
8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is a nationally recognized healthcare organization that places exceptional customer service at the heart of its mission. As a Patient Access Coordinator, you will oversee the daily activities and workflow of the Patient Access area while providing compassionate, professional service to patients, families, and visitors. From the moment they arrive until they return home, you will help create a positive and welcoming experience.

This position offers an excellent opportunity to build a strong foundation in healthcare while exploring potential career paths within Cleveland Clinic. You will work alongside supportive caregivers who will help you strengthen your customer service skills, grow professionally, and discover where you can make the greatest impact within the organization.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

- Organize and coordinate the activities and flow of work for the patient access area.

- Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.

- Coordinate activities and resolve operational problems.

- Adjust employees, patients and physicians' schedules to respond to operational problems.

- Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.

- Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

- High School Diploma or GED

- Two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis

- OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others

- OR Associate Degree and one year of experience

- OR Bachelor's Degree

Physical Requirements:

- Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

- Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.