Ice Operations Supervisor - Elevance Health Rink at Morris Bicentennial Plaza

ICE OPERATIONS SUPERVISOR - Elevance Health Rink at Morris Bicentennial Plaza

Sports Facilities Management, LLC

LOCATION: Indianapolis, IN

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Elevance Health Rink at Morris Bicentennial Plaza is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Indianapolis, IN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Elevance Health Rink at Morris Bicentennial Plaza is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Assist with the setup and teardown of the ice rink for seasonal facility changeovers

- Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management

- Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly

- Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger

- Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members

- Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators

- Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals

- Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment

- Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning

- Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines

- Be responsive to guest concerns and direct to appropriate manager to resolve if needed

- Enforce facility policies and procedures

- Have general knowledge regarding program options and facility events

- Assist other operation areas as necessary

- Accurately record all ice and equipment maintenance logs and daily readings

- Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary

- Ensure health and safety standards are followed

- Act as manager-on-duty for opening and/or closing of the facility as scheduled

- Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

- Ability to work with a wide variety of ages from preschool through adult

- Knowledge of ice maintenance and rink operations is highly desirable

- Experience in facility management, preferably in an ice arena or similar environment

- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule

- Excellent communication skills, both verbal and written

- Ability to remain calm and focused in a high-volume, fast-paced environment

- Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize

- Commitment to the safety and wellbeing of others

- Must possess a valid driver's license

- Certified Ice Technician (CIT) preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift and carry up to 50 pounds

- Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time

- Exposure to ice resurfacing equipment and other machinery

- Will be required to stand for extended periods of time

- Must be able to work independently in a busy environment

- Must comply with safety and health code standards