Sr. Associate, Sales & Service

About the Role

Total Wine & More is seeking a Sr. Associate, Sales & Service to support store programs that elevate the customer experience and drive consistent execution across the field. This role will help create and implement store sampling programs, support tasting and sampling compliance, maintain store standards, and partner closely with the Merchant team and other cross-functional partners to ensure programs are clear, actionable, compliant, and aligned to business priorities. Please note this is not a remote work opportunity. You will report to the Manager, Sales & Service.

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You will

- Support the creation, implementation, and ongoing administration of store sampling programs that enhance the customer experience and drive consistent execution.
- Partner with the Merchant team to align sampling programs, tasting events, product priorities, and store execution guidance with business needs.
- Maintain and communicate sampling and tasting compliance requirements, partnering with Legal, Compliance, Store Operations, and field leaders as needed.
- Draft, update, and organize store-facing materials, job aids, timelines, and execution tools that make programs easy for store teams to understand and execute.
- Support store standards by helping keep field guidance current, accurate, and aligned to operational expectations.
- Coordinate with Store Operations, Merchandising, Marketing, Training, Compliance, and other SSC partners to gather details, resolve questions, and support successful program launches.
- Track program timelines, requests, updates, approvals, and follow-ups to ensure sampling, tasting, and store standards work stays organized and on schedule.
- Review store-facing content for clarity, consistency, compliance alignment, and ease of execution before publishing or routing for approval.

You will come with

- High School Diploma or equivalent required; Bachelor's Degree in Business, Marketing, Communications, Hospitality, Retail Management, or related field preferred.
- 1-4 years of experience in retail operations, store support, merchandising, compliance, marketing, hospitality, or a related field preferred.
- Strong written and verbal communication skills, including the ability to translate program details into clear, actionable store guidance.
- Strong attention to detail, proofreading skills, and commitment to accurate, compliant, and polished work.
- Strong organizational skills with the ability to manage multiple tasks, deadlines, program details, and cross-functional inputs in a fast-paced environment.
- Collaborative and service-oriented, with the ability to work effectively with Merchant partners, Store Operations, field leaders, and SSC teams.
- Comfort learning and applying compliance requirements related to sampling, tasting, and store execution standards.
- Experience with or ability to quickly learn tools and platforms including SharePoint, Microsoft Teams, Outlook, PowerPoint, Excel, and basic content management tools.
- Ability to adapt to changing priorities, apply feedback, and continue building program coordination and store support skills.
- Availability to work some nights and weekends, if necessary, to meet business deadlines or support key program launches.

We offer

- Paid Time Off (PTO)
- Generous store discounts
- Health care plans (medical, prescription, dental, vision)
- 401(k), HSA, FSA, Pre-tax commuter benefits
- Disability & life insurance coverage
- Paid parental leave
- Pet insurance
- Critical illness and accident insurance
- Discounted home and auto insurance
- College tuition assistance
- Career development & product training
- Consumer classes
- & More!

Crafted for you

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. To view our full career page, click here: https://careers.totalwine.com/ !

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

# Worker Type:
Regular

# Pay Range:
$70,470.00 - $114,400.00 Annual