Clinical Patient Support Representative

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description:

The Clinical Patient Support Representative   plays a vital role   by   combining the responsibilities of a Medical Assistant and Front Desk Receptionist. You will work collaboratively with clinical staff and administrative personnel to ensure the efficient and seamless operation of our clinical offices.

Primary D uties & R esponsibilities

- Medical Assistant | Clinical Support

A ssist   healthcare providers with patient examinations and procedures.

- Prepares examination rooms, ensuring they are clean and well-organized.

- Record patient medical history and vital signs accurately.

- Administer medications and injections as directed by   healthcare providers.

- Perform basic laboratory tests and collect specimens for analysis.

- Maintain infection control standards and ensure proper sterilization of equipment.

Front Desk Reception |   Administrative

- Greet patients and visitors in a warm and friendly manner , providing a positive and professional first impression   of   the clinic .

- Schedule appointments   and   assist   with the scheduling of any   additional   testing   directed by the physician .

- Answer incoming calls, address inquiries, and direct calls appropriately.

- Verify insurance   coverage and   assist   patients with billing questions.

- Collect payments   at   time   of check-in.

- Review   patient demographics, ensuring   all data has been recorded, verifying accuracy ,   and   entering   the information into Practice Management and EHR.

- Obtain and scan   patients'   driver's   licenses and insurance card(s)   into   Ntierprise .

- Ensure   all required referrals have been obtained, scanned into the EMR ,   and linked appropriately.

- Assist   patients with   registering in Phreesia.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

- Minimum High School Diploma or GED   required .

- Minimum of five (5)   years   front office and clinical experience, preferably in Urology.

- Proficient knowledge of Medical Terminology; ICD-10 and CPT-4 Codes.

Direct Reports:

- N/ A .

Travel:

- As part of your position ' s requirements, you are expected to travel to other sites within a reasonable geographic region.

Knowledge, Competencies & Skills:

- Current knowledge of acceptable and   appropriate clinical   practice, quality assurance, and patient management and care.

- Demonstrated ability to work independently and as an effective   healthcare team member .

- Proven organizational skills and ability to prioritize effectively.

- Excellent customer service skills.

- Strong written and verbal communication skills .

- Proficient computer software and database skills.

- Strong attention to detail.

- Ability to multi-task, effectively problem- solve   and work in a fast-paced environment.

- Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.

- Proficient knowledge of medical terminology .

- Comfortable asking probing questions to patients.

- Must   demonstrate   a caring, compassionate, and patient attitude.

- Maintain & adhere to HIPAA compliance/ regulations.

- Ability to type a minimum of 40 words per minute .

Travel:

- Must have the   ability & willingness   to travel to other   sites as necessary within a   geographic region.

Job Type:   Full-Time  
 
Pay Range:   $22.00 - $26.00 per hour
 
Actual compensation offered to candidates is based on work experience, education, skill level,   and geographic location. Compensation may vary depending on the state or region in which the   position is   located ,   in accordance with   applicable laws.  
 
This position has no   close   date. Applications will be accepted until an offer has been extended   and accepted.  
 
Equal Opportunity Employer:   Our Practice is an equal opportunity employer. We do not   discriminate   on the basis of   race, color, religion, age, sex, national origin, disability, veteran   status, or sexual orientation.  
 
The successful candidate(s) for any UUG position will be subject to a pre-employment   background check.