About this role
About HungryPanda / 关于熊猫外卖
Founded in 2017, HungryPanda is a leading Asian food delivery platform guided by our mission to “Satisfy Your Chinese Taste.” From our beginnings in Nottingham, UK, we have grown to serve customers in more than 80 cities across 10 countries. We connect people with authentic Chinese cuisine while helping restaurants and other merchants grow their businesses.
Today, we work with more than 140,000 merchants and 260,000 riders and serve over 10 million users globally. Join us in bringing great food to more communities and creating meaningful growth opportunities for local businesses.
熊猫外卖成立于 2017 年，以“满足你的中国胃”为初心，致力于连接海外消费者与正宗中华美食，同时帮助餐厅及其他商户拓展业务。从英国诺丁汉起步，我们的业务现已覆盖 10 个国家、80 多个城市。
目前，熊猫外卖在全球与超过 14 万家商户、26 万名骑手合作，服务超过 1,000 万用户。欢迎加入我们，让更多人享受喜爱的美食，也为本地商户创造更多增长机会。
About the Role / 岗位介绍
As a member of our Business Development team, you will spend time in the local market meeting restaurant and store owners, introducing HungryPanda, and helping new merchants join the platform. Your work continues after a merchant signs up: you will build the relationship, help resolve day-to-day issues, and work with the merchant to grow orders.
作为商务拓展团队的一员，你将深入本地市场，与餐厅及门店负责人面对面交流，介绍熊猫外卖并推动商户入驻。签约只是合作的开始：你还将维护商户关系、协助解决日常问题，并帮助商户提升订单表现。
What You’ll Do / 主要职责
- Develop new merchant partnerships. Identify potential restaurant and retail partners, visit them in person, understand their needs, and explain how HungryPanda can support their business.
拓展新商户。 寻找潜在的餐厅及零售商户，进行线下拜访，了解其经营需求，并介绍熊猫外卖能够提供的服务。
- Move opportunities through to onboarding. Follow up with interested merchants, discuss partnership terms, coordinate the required information, and help them complete the onboarding process.
推动合作及入驻。 持续跟进有合作意向的商户，洽谈合作条款，协调所需资料，协助完成平台入驻。
- Build lasting relationships. Visit partner merchants regularly, listen to their feedback, and coordinate solutions to operational or service issues.
维护长期合作关系。 定期拜访合作商户，收集反馈，并协调解决运营或服务过程中遇到的问题。
- Help merchants grow. Review order and GMV performance with merchants, identify areas for improvement, and suggest practical ways to increase their visibility and sales on the platform.
帮助商户增长。 关注商户订单量和交易额（GMV），分析提升空间，提出改善平台曝光和销售表现的可行建议。
- Coordinate local promotions. Work with the Marketing team on relevant campaigns and promotional opportunities for merchants.
协作开展推广。 与市场团队合作，推动适合商户的营销活动及推广机会。
- Keep merchant information accurate. Maintain merchant records and platform settings, and follow up when information needs to be updated.
维护商户信息。 管理商户资料及平台后台设置，及时跟进需要更新的信息，保障日常运营顺畅。
- Share market insights. Pay attention to local competitors, customer needs, and merchant feedback, and share useful observations with the wider team.
反馈市场信息。 关注本地竞争情况、消费者需求及商户意见，将有价值的发现反馈给团队。
What You Bring / 任职要求
- Fluent Mandarin Chinese is required. Basic English communication skills are preferred.
必须能流利使用普通话。 能使用英语进行基本工作沟通者优先。
- Experience in B2B sales, merchant acquisition, field sales, or business development is preferred.
有 B2B 销售、商户拓展、线下销售或商务拓展经验者优先。
- Comfortable visiting merchants in person, starting conversations, and building trust with business owners.
愿意线下拜访商户，善于主动沟通，并能够与商户负责人建立信任。
- Able to organize your own visits and follow-ups, keep opportunities moving, and work toward clear business goals.
能够合理安排拜访及后续跟进，持续推进合作，并围绕明确的业务目标开展工作。
- Strong communication, problem-solving, and coordination skills, with a willingness to work closely with Marketing, Operations, and other teams.
具备良好的沟通、问题解决和协调能力，愿意与市场、运营等团队密切合作。
- Experience in food delivery, restaurants, local commerce, or internet platforms is a plus.
有餐饮外卖、餐饮行业、本地生活或互联网平台经验者优先。
If you enjoy meeting people, building business relationships, and helping local merchants succeed, we’d love to hear from you.
如果你喜欢与人交流、建立合作关系，并希望帮助本地商户发展，欢迎加入熊猫外卖！