Service Operation Manager Ashland Oregon

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front ‑ end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front ‑ end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer ‑ facing environment where your work directly supports store performance and customer engagement .

Bring your flavor

Building the future of food and well ‑ being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main r esponsibilities :

- Leads all front - end and customer service teams, ensuring fast, friendly, and accurate service

- Coach and develop associates on service standards, courtesy programs, and service recovery

- Oversee daily front ‑ end operations including check stands, self ‑ checkout (SCO), service desk, and checkout processes

- Ensure compliance with cash handling, security, returns, refunds, and transaction policies

- Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs

- Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

- Ensure front ‑ end readiness for audits, compliance requirements, and company programs

- Hire, train, coach, schedule, and develop service associates, supervisors, and front ‑ end staff

- Support shrink reduction, fraud prevention, and proper handling of restricted items

- Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

- Strong customer ‑ service focus with a calm, professional team presence

- Effective communication, coaching, and conflict ‑ resolution skills

- Strong organization, prioritization, and planning abilities

- Ability to multitask in a fast ‑ paced, customer ‑ facing environment

Competencies:

- Front ‑ end and customer service operations

- Cash handling, cash office accuracy, and compliance execution

- Labor planning, scheduling, and service productivity

- Service standards, audit readiness, and loss prevention support

Knowledge:

- Store operations, service programs, and front ‑ end systems

- Cash handling procedures, security protocols, and transaction policies

- Scheduling tools and basic computer applications

Abilities:

- Ability to review service metrics, labor usage, and performance trends

- Ability to train, coach, and develop associates and supervisors

- Ability to stand, move, lift, carry, or push moderate loads as required

- Travel requirements: None

- Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

- Competitive w ages paid weekly

- Associate discounts

- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

- Leaders invested in your training, career growth and development

- An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.