Sr. Renewals Account Representative

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Job Description

OpenText’s Renewal Account Managers are part of a dedicated global team of experienced and passionate professionals. They understand customer needs and drive maintenance contract renewals within their assigned regions.

Your Impact

In this role, your primary responsibility will be ensuring that existing customers continue their maintenance and support contracts while minimizing reductions or cancellations. You will also identify opportunities for upselling and cross-selling, offering premium support or multi-year contracts. This position combines remote sales activities with occasional on-site customer visits to strengthen relationships.

Responsibilities

In this role, you will be responsible for:

• Managing maintenance contract renewals : Overseeing the process from quote creation to price negotiations and contract closure.

• Identifying and addressing potential cancellation risks : Implementing early interventions and solutions.

• Proposing premium support and extended services : Offering version upgrades and extended support to customers.

• Building relationships with decision-makers : Reaching out to customers via phone and email to establish strong connections.

• Collaborating with internal teams : Working with sales, support, and technical departments to manage accounts and contribute to overall business success.

• Developing strategic visions for each account : Tailoring solutions to meet both current and future customer needs.

• Enhancing customer satisfaction : Striving for positive business outcomes.

• Managing relationships with partner companies : Strengthening collaboration through regular meetings and sharing business strategies to improve renewal rates.

• Collaborating on joint sales and customer support efforts with partners : Maximizing customer satisfaction and sales opportunities.

• Addressing feedback from partner companies : Identifying areas for improvement and implementing solutions with internal teams.

• Evaluating partner performance : Managing progress based on KPIs.

What You’ll Need to Succeed

• Build trusted relationships with customers : Understand both their short-term and long-term needs.

• Act as a reliable advisor to customers : Providing support and guidance.

• Manage complex customer accounts : Collaborating with internal teams to resolve business issues.

• Proactively participate in special projects : Taking on responsibilities assigned by leadership.

• Foster cooperation across teams and departments : Contributing to smooth organizational functioning.

• Anticipate potential challenges : Actively seek solutions.

• Build strong relationships with sales partners : Maintain collaborative efforts to achieve mutual goals.

• Demonstrate strong communication skills : Effectively sharing goals and business strategies.

• Evaluate partner performance : Provide support and suggest improvements as necessary.

• Collaborate with partners to maximize business opportunities : Enhance customer satisfaction.

• Basic English skills : Reading, writing, and everyday conversation.

• Proficiency in Microsoft Office applications : Word, Excel, PowerPoint, etc.

• Seek win-win solutions in all interactions : Actively pursue new approaches.

• Resilience and adaptability : Ability to manage change.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.