Custody Support - Application Support Technical Lead -Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview : The person would be a part of the Custody Support team supporting the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. The team will support these applications as new custody services are introduced and existing services are migrated from other applications

What you’ll do:

- Technical SME with hands on role responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
- Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.
- Engagement with ITIL processes including Major Incident management, problem management, change management etc.
- Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
- Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
- Confidently handle outage communication with stakeholders in Business and Operations.
- Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.
- Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you:

- Practical problem solving and strategic thinking skills.
- Demonstrated leadership, interpersonal skills and relationship building skills.
- Service oriented attitude.
- Ability to work in a fast-paced environment.
- Experience working or leading requirement gathering efforts for multiple large development projects at one-time.
- Proficient using basic technical tools and systems.
- Good interpersonal and communication skills

Recommended Qualifications:

- 9-15 years experience in an Apps Support role would be an added advantage, but not essential
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Experience with application support would be an added advantage, but not essential
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder

Education:

- Bachelor’s/University degree or equivalent experience , Master’s degree preferred

Skills and Competencies:

- Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.
- Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.
- Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).
- Leadership Proven leadership capabilities with a focus on team development and performance management.
- AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.

Technical Skills:

- SQL Server – SQL, Stored Procedures
- Oracle or other RDBMS
- Database performance and tuning
- Cloud Technologies (e.g., Openshift) and Micro Services
- Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

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## Job Family Group:
Technology
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## Job Family:
Applications Support
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## Time Type:
Full time
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## Most Relevant Skills
Please see the requirements listed above.
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## Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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