About this role
The GenAI & Emerging Products (GenAI & EP) team in the Quality Operations function is responsible for providing policy support as well as quality operations support to a growing list of TikTok's Emerging/AI Products. We evaluate the overall quality of each moderation team or outsourced partners through the analysis of samples extracted from the online moderation queue or applicable quality strategy to ensure platform/app safety for a safe and enjoyable environment for our users as we play a critical role in safeguarding user experiences
Responsibilities:
- Perform analysis of errors in platform/moderation quality and feedback to the respective team
- Participate in the development of quality inspection standards and continuously optimize the process and system platform
- Take responsibility for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery
- Provide high-level and detailed reports on the Market/Site Quality Level report
- Coordinate and work closely with Process Delivery, Policy Enforcement, Content Ops to ensure safety of product (if applicable), and other relevant stakeholders to support quality operations-related tasks