Short Term Insurance Claims Administrator

Short-Term Insurance Claims Administrator

Role Overview

At Insure Connect Services (ICS), we partner with international brokers and insurance firms to place skilled South African professionals into remote, high-impact roles.

As demand for claims talent continues to grow, we are actively building a pre-qualified talent pipeline to support our UK and Australian clients.

This is not a single vacancy, but an opportunity to join a professional network , with typical placement turnaround times of 4 - 8 weeks , depending on client demand.

As a Claims Administrator within our pipeline, you will provide end-to-end claims support across Commercial, Personal, and Motor lines - ensuring efficient claims handling, high service standards, and consistent communication throughout the claims lifecycle.

We are hiring for aptitude and attitude - individuals who are trainable, detail-oriented, and eager to grow within an international insurance environment.

Key Responsibilities

Claims Administration & Processing

- Receive and process claims notifications across Commercial, Personal, and Motor portfolios

- Assess claims validity and apply policy terms and conditions

- Appoint assessors or loss adjusters where required and manage claims through to resolution

- Maintain accurate, up-to-date records in line with compliance and audit requirements

Client & Stakeholder Engagement

- Liaise with clients, brokers, insurers, and third parties to ensure timely communication

- Provide clear updates throughout the claims process

- Build and maintain strong working relationships to support client satisfaction

Operational & Performance Delivery

- Manage claims efficiently in line with productivity and service targets

- Support cost control by contributing to reduced claims leakage and expenses

- Identify and escalate potential fraud or irregularities

Administration & Compliance

- Ensure all documentation is complete, accurate, and properly filed

- Adhere to internal processes, quality standards, and regulatory requirements

Learning & Development

- Demonstrate a willingness to learn and adapt within an international environment

- Contribute positively to team performance and knowledge sharing

Minimum Requirements

- Qualification: Matric or equivalent

- Experience: 1+ years’ experience in Short-Term Insurance Claims

- Communication: Strong verbal and written English skills, with a professional and confident approach

- Technical Skills: Comfortable working on claims systems and general computer platforms

- Client Exposure: Experience engaging with clients and stakeholders in a professional capacity

- Availability: Willingness to work international hours where required

- Technical Setup: Dedicated home office with reliable internet and contingency for loadshedding or connectivity disruptions

- Location: Must be a South African citizen currently residing in South Africa

Application Process & Additional Information

- This is a pipeline role , with consideration for both current and future opportunities

- The process includes a comprehensive application and short video introduction

- Successful candidates will remain active in our professional network and may be presented to brokers as suitable roles arise

Why Join ICS?

- Access to international opportunities within UK and Australian insurance markets

- Exposure to structured, high-performing claims environments

- A transparent, digitally enabled recruitment process

- The opportunity to grow within a network of insurance professionals