Pharmacy Business Specialist

Job Overview :
The pharmacy field representative is responsible for building and maintaining strong relationships with pharmacy customers, ensuring high-quality service delivery, and supporting the effective execution of company programs in field.

This role focuses on consistent customer engagement, operational excellence, and ensuring that all in-store activities are delivered in line with company standards and individual KPIs. The specialist will work closely with internal teams to support customer needs, resolve issues, and contribute to overall business growth.

Essential Functions :

- Build and maintain strong relationships with pharmacy customers through regular, structured engagement.
- Identify, sign up, and onboard new pharmacy customers to support network growth and business objectives.
- Support the implementation and ongoing adoption of pharmacy programs, business solutions, and customer initiatives.
- Conduct scheduled field visits to understand customer needs and deliver appropriate solutions.
- Execute consistent, high-quality service delivery during all customer interactions.
- Ensure compliance with company standards by conducting routine checks and maintaining accurate documentation.
- Capture and maintain all customer activities, interactions, and follow-ups in CRM systems.
- Identify and resolve operational issues, coordinating with internal teams and escalating when required.
- Plan and manage visit schedules effectively to meet defined activity and performance targets.
- Utilize sales tools, systems, and marketing materials to support customer engagement and business growth.
- Maintain up-to-date knowledge of products, services, and market developments.

Qualifications :

- Pharmacist's Assistant (NQF Level 4-5) from a SAPC accredited provider
- > 5 years Pharmacy related experience (retail or hospital), or any other related business experience
- Demonstrable business development experience (B2B)
- Knowledge of Life Science and/or Pharmaceutical Industry
- Possess strong organisational skills and attention to detail
- Possess strong communication skills, both verbal and written
- Ability to organize and prioritize own work
- Ability to establish and maintain effective working relationships internally and across multiple field sales organizations
- Possess strong computer skills (MS Office Suite: MS Excel, MS Word, MS PowerPoint, MS Outlook, and MS Copilot)
- Maintain focus and commitment on assigned targets
- Ability to analyse and interpret data from a variety of sources and systems
- An attitude which is positive, energetic, flexible and supportive in a challenging environment
- Must be able to manage conflict resolution
- Must be able to travel, with access to own vehicle and Valid Drivers License

- Must have access to a reliable internet connection at home

Employment: Full time, 40 hours per week

Primary Location: Cape Town, South Africa

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.