Senior Manager - OTC

Key Responsibilities Operational Responsibilities (50%) • Own and oversee end-to-end OTC operations at scale, ensuring efficient order processing, accurate billing, timely collections, and cash realization across regions or business units • Translate business and finance objectives into operational plans, SLAs, and performance targets, ensuring consistent delivery and service excellence. • Anticipate operational risks and proactively implement corrective and preventive actions to protect cash flow and revenue or any potential escalations. • Ensure a broader level understanding of critical stakeholders and overall Ecolab business model • Drive continuous improvement, automation, and transformation initiatives, including ERP optimization and digital enablement. • Oversee month-end, quarter-end, and year-end close activities, ensuring AR integrity, reconciliations, and reporting accuracy • Ensure full SOX compliance across OTC processes, including design, documentation, execution, and monitoring of key controls, timely remediation of control gaps, and ownership of audit findings and walkthroughs. • Prepare, analyze, and present collection performance reports, trends, and root‑cause insights to leadership. People & Stakeholders Management Responsibilities (50%) • Lead, mentor, and develop a team of collection analysts and supervisors to ensure high performance and strong functional capability. • Manage hiring, onboarding, training, coaching, and performance evaluations for team members. • Set clear performance expectations, KPIs, and SLAs; track progress and guide improvements proactively. • Build a strong culture focused on accountability, service excellence, compliance, and continuous improvement. • Ensure the management of key internal and external stakeholders and enable a collaborative approach with multiple related functions Qualifications • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. • 14-16 years of experience in OTC, specifically in collections and credits, with a minimum of 8 years in a supervisory role. • Strong leadership, communication, negotiation, and stakeholder‑management skills. • Proficiency in ERP/CRM platforms and Microsoft Office tools Core Competencies • Strong understanding of the Order‑to‑Cash (OTC) process including Billing, Collections, Credits Disputes, and Cash application. • Ability to translate business and finance strategy into scalable operational execution, SLAs, and performance outcomes • Effective business partnering with Sales, Finance, Credit, , IT, Supply Chain, and senior leadership to enable decision making • Continuous improvement orientation in standardization, automation and change management. • Ability to lead managers, build high-performing teams Key Performance Indicators (KPIs) • Days Sales Outstanding (DSO) • Collection Effectiveness Index (CEI) • SLA Adherence (%) across OTC processes • Credit policy compliance (overrides, audit findings, SOX adherence). • Billing Accuracy / Revenue Leakage Rate • SOX Control Effectiveness (Audit Findings / Control Exceptions. • Compliance score (audit results, process adherence). • Employee engagement and retention.

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.