Program Manager II, Global Catalog Operations, Amazon

Description

The Global Catalog Operations (GCO) team in Amazon is part of Amazon Selection & Catalog Systems (ASCS), with a focus on leveraging human intelligence, to measure and improve the quality of the catalog. Our charter is to make Catalog quality programs more effective by providing expert human judgment.

We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.

Key job responsibilities
As a Program Manager II you will:

- Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Be a SME for the process and a referral point for in-house and customer team
- Have the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
- Have the ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
- Perform process deep dives and come up with process improvement solutions
- Collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
- Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
- Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
- Ensure effective risk controls are developed and maintained.
- Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
- Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
- Drive continuous improvement and decision-making strategies.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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