Solutions Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Overview

The Solution Engineer (SE) is the technical bridge between our Sales Representatives and their pre-sales customers and an integral part of the Account Team. The SE will take ownership of the prime technical pre-sales relationship with our customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

Key Responsibilities

- Collaborate with customers to understand their challenges and present tailored solutions based on the Trend AI platform and services portfolio that address their desired business outcome and complex technical needs.
- Lead Proof-of-Concept (PoC) engagements, helping customers plan and successfully implement Trend AI solutions.
- Provide expert guidance on Trend AI products in a pre-sales context while working in a dynamic and fast-paced environment.
- Build and maintain strong technical relationships with customers and prospects, working closely with internal Sales, Channel, and Partner teams.
- Design and support cloud and security architectures, offering innovative solutions to customer challenges.
- Partner with technology vendors and customers to drive strategic alliances and strengthen partnerships.
- Share best practices with the European Solution Engineering team community to enhance overall efficiency and technical expertise.
- Proactively manage technical relationships with customers and prospects while collaborating with internal Sales, Marketing and Partner teams as needed.
- Contribute to the SE Readiness Program and develop subject matter expertise in defined solutions areas.
- Willingness to travel regionally (approximately 30-35%) for customer presentations, marketing and user group events, and urgent on-site customer support.

Qualifications

- We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!
- If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Solution Engineering, then we would love to hear from you!
- We are also taking applications from more experienced Solution Engineers or Security Specialists who have:3+ years SE experience and/or professional services experience3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)Experience working with multi-cloud environments such AWS, Azure or GCP2+ years SOC or IR Experience an advantage

Desired Experience & Qualifications

- Experience in Pre-Sales with knowledge of value-based selling, consultative selling, and solution architecture.
- ITIL v3 or later certification (preferred).
- Relevant cybersecurity certifications such as CEH, CompTIA Security+, or CISSP (preferred, but not a must).
- Strong understanding of cloud architectures, with AWS certifications being a plus.
- Basic knowledge of security incidents, network administration, and security solution management (e.g., endpoint/server protection, web/email filtering, IPS).
- Experience with scripting and automation using Python, PowerShell, or Bash.
- Strong time management skills and ability to work independently.
- A fast learner with a proactive approach to new tools and technologies.
- Excellent verbal and written communication, customer service, and negotiation skills, with the ability to engage diverse clients effectively.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.