Desktop Support Engineer

The role:

- Handle Incidents and Service Requests and near desk support;
- Provide services to End Users that include the following:
- End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
- Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
- Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
- Locally-attached devices (e.g. personal printers, projectors);
- Daily health checks to End User Devices and Network attached devices as required
- Meeting room support as required.
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you:

- You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- The ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication, rapport building and internal customer service skills.

Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.