Manager, Project Management Office

Applicants must be a resident and work from one of the following states: WA, OR, ID, TX, OH, SC, NC, IL or FL, with occasional travel to our headquarters, located in Seattle, WA.

Who We Are:

At PEMCO, we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2026, based on customer survey feedback, and by Newsweek as one of America’s Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

This position is responsible for leading PEMCO's Project Management Office (PMO) within Digital, AI & Technology, including portfolio management and governance, institutionalizing PMO standards, best practices and leadership of the PMO team. The role manages the intake and prioritization process, maintains portfolio health and reporting, supports resource and capacity alignment, and ensures strategic initiatives, regulatory programs, technology transformations and operational projects are delivered consistently, efficiently and in alignment with PEMCO’s business strategy and risk appetite. This position partners with other stakeholders to create a consistent operating model for how PEMCO evaluates, approves, governs and delivers work across the enterprise.

What You’ll Be Doing:

- Lead the PMO team and provide day-to-day direction, coaching, support and performance guidance for Project Managers and Program Managers.
- Manage the enterprise project portfolio, including intake, portfolio health, prioritization visibility, delivery status, risks, issues, dependencies, capacity considerations and executive-ready reporting.
- Maintain and continuously improve PMO governance routines, delivery standards, templates, tools, reporting practices and decision forums to support consistent execution across projects and programs.
- Partner with Data, AI & Digital Product Managers to ensure product briefs, business charters, roadmaps, quarterly planning inputs and prioritization recommendations are clear enough to transition into PMO intake and approved delivery execution.
- Support Quarterly Increment Planning (QIP) and related portfolio planning routines by coordinating intake readiness, delivery feasibility, capacity inputs, dependency visibility and portfolio-level tradeoff discussions.
- Assign approved work to the appropriate delivery role based on scope, complexity, dependencies, business impact, risk, capacity and strategic priority.
- Oversee enterprise portfolio reporting and ensure PMO systems of record are maintained with accurate, timely and actionable information.
- Partner with business and technology leaders to support resource and capacity alignment across approved projects, programs and portfolio priorities.
- Identify and report portfolio-level risks, issues, dependencies, decisions and tradeoffs; escalate appropriately with clear options and recommendations for leaders and executive sponsors.
- Promote consistent project and program delivery practices across the PMO, including management of schedule, scope, risk and readiness planning, change enablement, closeout.
- Provide direct leadership and support for escalated project or program delivery issues, helping remove obstacles and align stakeholders toward decisions.
- Partner with finance, procurement, vendor management and business leaders to support budget visibility, vendor engagement, SOW coordination, spend tracking and vendor delivery oversight where applicable.
- Partner with architecture, security, risk, legal, compliance, data governance, business continuity and change management partners to ensure appropriate cross-functional impact review and delivery readiness.
- Develop PMO metrics and insights that help leaders understand portfolio demand, throughput, delivery health, capacity constraints, value realization and continuous improvement opportunities.
- Lead PMO process improvement efforts that simplify intake, improve transparency, increase predictability and strengthen the partnership between product-led planning, business prioritization and delivery execution.
- Coach and mentor Project Managers and Program Managers on planning, stakeholder communication, executive reporting, risk management, dependency management, governance, delivery routines and continuous improvement.
- Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Other duties as assigned.

What You'll Bring:

- B.A. or B.S. degree or equivalent work experience (Business Administration, Information Systems, Computer Science, Data Science, Engineering, Analytics or equivalent)
- 8+ years of experience in project management, program management, portfolio management, PMO leadership, technology delivery, business operations or related roles required
- 5+ years of experience leading, managing, coaching or formally supervising project, program, portfolio or delivery professionals required
- Experience managing enterprise portfolio governance and reporting, prioritization routines, executive readouts, PMO systems of record and delivery standards required
- Experience leading cross-functional stakeholders, business leaders, technology partners, vendors and delivery teams to support project, program or portfolio outcomes required
- Experience with quarterly planning, product-led demand shaping, business charters, product briefs, resource/capacity alignment, portfolio tradeoff discussions and delivery governance is preferred
- Experience supporting business, IT, ,data, AI, analytics, reporting, architecture, security, risk, compliance, vendor or operational initiatives is preferred
- Experience in an Insurance industry preferred
- Working knowledge and demonstrated experience with Agile project methodologies is required
- Project Management Professional (PMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP), Agile certification or equivalent is preferred
- MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
- Job specific: Advanced proficiency in MS Project, Smartsheet or comparable project, program and portfolio management tools is required
- People Leadership: Coaches, develops and leads Project Managers and Program Managers; sets clear expectations and supports consistent delivery practices across the team
- Portfolio Management: Understands how to evaluate demand, portfolio health, capacity constraints, delivery risk, dependencies and enterprise prioritization tradeoffs
- Business Environment: Has a thorough understanding of the relevant business landscape, insurance environment, enterprise priorities and digital, data, AI and technology delivery considerations
- Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, leaders and executives in both technical and non-technical professional language
- Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
- Problem Solver: Ability to analyze, diagnose and resolve complex, ambiguous and cross-functional problems quickly, efficiently and collaboratively
- Project and Program Management: Has a proven track record of leading PMO practices that support approved projects, programs and portfolios across business, technology, digital, data, AI and operational capabilities
- Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable and consistent metrics that drive strategic objectives and priorities
- Strategic Influence: Frames portfolio options, risks and tradeoffs for leaders and influences executive sponsors and cross-functional stakeholders toward aligned prioritization and delivery decisions
- Domain Acumen: Applies strong understanding of business process, technology, digital, data, analytics, reporting, governance, security, privacy, compliance, AI enablement and operational readiness to manage the PMO effectively

Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

- Greater Seattle area target pay range: $170,330 - $208,181. The full pay range is $141,941 - $236,569.
- Outside Greater Seattle area target pay range: $150,319 - $183,723. The full pay range is $125,266 - $208,777.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.
Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

- covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
- eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

- Vacation and eight (8) paid holidays.
- Granted four (4) floating holidays and up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status).
- In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

- Education Assistance Program after one year of service.
- Scholarship program for children of PEMCO employees after one year of service; children’s birthday gift program
- Flexible Spending Accounts, Employee Assistance Program, and charitable gift matching

Other compensation depending on role, contributions, and performance may include:

- Discretionary bonuses.
- Tiered sales commissions and/or incentives

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Accommodations

At PEMCO, people are at the heart of our business. We’re committed to providing an inclusive hiring experience for all candidates. If you need reasonable accommodations to apply for a role or participate in an interview, please contact us by email with your name, the job reference number(s), your preferred contact method, and a brief description of the accommodation needed. Requests are considered on a case by case basis in accordance with applicable disability laws, including the ADAAA.

Applicants have rights under Federal Employment Laws:

- Family and Medical Leave Act (FMLA)
- Equal Employment Opportunity (EEO)
- Employee Polygraph Protection Act (EPPA)