Operations Transformation & Network Coordinator

What can you expect?

This 12-month international assignment combines operational responsibilities with a structured

knowledge transfer programme. The primary objective is to ensure business continuity, document critical

processes, and transfer operational expertise to colleagues in Europe to enable a sustainable transition

after completion of the assignment.

Operational Responsibilities

- Coordinating service delivery, network activities and international business processes between
- Switzerland, Lisbon, India and global network partners.
- Reviewing and coordinating accounting-related inquiries with operational teams and Finance &
- Controlling colleagues in India.
- Supporting global insurance programmes, policy renewals and international client requirements.
- Managing client, policy and financial data, including booking of premiums, commissions and fees.
- Managing document quality, compliance requirements and Excellence Review activities.
- Participating in process improvement and operational excellence initiatives.
- Knowledge Transfer & Transition Deliverables
- Develop and maintain process documentation for critical operational activities.
- Create standard operating procedures, work instructions and training materials.
- Train, coach and support colleagues taking over operational responsibilities.
- Drive structured knowledge transfer and monitor progress against agreed objectives.
- Gradually transition responsibilities to the receiving team throughout the assignment.
- Contribute to reducing key-person dependency and ensuring long-term operational sustainability.

What do you bring?

- Fluent German and English (mandatory)
- Insurance, insurance broking or business operations experience
- Commercial background and/or insurance qualifications
- Strong service orientation and customer focus
- Experience in onboarding, training and supporting colleagues
- Excellent communication skills and confidence working with international stakeholders
- Ability to coordinate activities across countries, teams and time zones
- Structured, reliable and detail-oriented working style
- Good Microsoft Office skills and ability to learn new systems quickly
- Open-minded, proactive and collaborative personality

We offer a diverse and exciting position in a dynamic and international working environment. You will find a professional team that values your expertise and looks forward to welcoming a friendly and competent colleague.

A collaborative team culture, and professional knowledge ‑ sharing are central to how we work.