About this role

Job Description

The Transition and Transformation Program Manager will lead complex, multi-tower programs across cloud, infrastructure, cybersecurity, workplace, network, data center, and managed services portfolios. The role is accountable for transition strategy, governance, execution control, stakeholder alignment, operational readiness, and a smooth handover into steady-state operations.

The role also requires proven experience in merger and acquisition driven technology transitions, including integration planning, Day-1 readiness, TSA governance, divestiture support, carve-out planning, and risk management across acquiring and acquired organizations.

Key Accountabilities

- Lead end-to-end transition and transformation programs across multiple service towers, geographies, and customer environments.
- Own transition strategy, mobilization approach, governance model, delivery framework, success criteria, KPIs, and milestone tracking.
- Participate in RFPs, solution shaping, transition estimation, planning assumptions, and customer transition discussions.
- Drive program execution across transition managers, tower leads, solution teams, delivery teams, customer stakeholders, vendors, and partner teams.
- Lead merger, acquisition, divestiture, carve-out, and separation transition planning, including integration roadmap, Day-1 readiness, TSA exit plan, risk closure, and controlled handover.

Core Delivery Areas

- Transition Governance: Establish steering forums, stage-gate reviews, reporting cadence, escalation paths, RAID controls, and executive decision points.
- Cloud and Infrastructure Transition: Oversee cloud migration, hybrid infrastructure, data center services, workplace, network, and managed services transition scope.
- Cybersecurity Transition: Govern security operations, identity and access, compliance, GRC, SOC readiness, vulnerability management, and security control transition.
- M&A Technology Integration: Manage infrastructure and security integration, Day-1 readiness, TSA obligations, service separation, vendor dependencies, licensing impacts, and business acceptance.
- Commercial and Financial Control: Track transition budgets, effort estimates, assumptions, dependencies, cost risks, commercial obligations, and value realization.
- Operational Readiness and Hypercare: Ensure KT completion, runbook readiness, service acceptance, stabilization, SLA readiness, and handover to steady-state delivery.

Qualifications and Certifications

- Bachelor’s degree in Engineering, Information Technology, Computer Science, or Business Management.
- MBA or equivalent postgraduate qualification preferred.
- PMP, PgMP, MSP, PRINCE2, or equivalent program management certification preferred.
- ITIL certification required; ITIL Managing Professional or equivalent is preferred.
- Cloud certification in Azure, AWS, or GCP is desirable.

Experience Required

- 15+ years of IT industry experience, with at least 10+ years in transition, transformation, or complex program management roles.
- Strong experience leading global cloud, infrastructure, cybersecurity, network, workplace, data center, and managed services transitions.
- Proven background in large, multi-million-dollar programs involving multiple stakeholders, vendors, delivery teams, and executive sponsors.
- Experience in outsourcing, managed services, digital transformation, and service integration engagements.
- Hands-on exposure to M&A technology integration, divestiture, carve-out, TSA exit, or post-acquisition infrastructure and security transition programs.
- Demonstrated ability to manage geographically distributed teams and work across diverse customer and delivery environments.

Technical and Functional Skills

- Enterprise transition governance, program management, portfolio assurance, RAID management, and executive reporting.
- Cloud platforms and hybrid environments across Azure, AWS, GCP, private cloud, and multi-cloud architectures.
- Infrastructure modernization, workplace transformation, network operations, data center transition, and managed services onboarding.
- Cybersecurity transition planning covering SOC, IAM, GRC, Zero Trust, endpoint security, vulnerability management, and security operations.
- M&A transition management, TSA governance, service separation, integration planning, vendor transition, licensing impact analysis, and Day-1 readiness.
- Commercial governance, business case tracking, financial forecasting, value realization, dependency management, and contract-aligned delivery control.

Behavioral Competencies

- Executive presence with strong customer and leadership engagement.
- Clear ownership, accountability, and delivery discipline.
- Strong influencing, negotiation, conflict resolution, and decision-making skills.
- Ability to work through ambiguity, pressure, and competing priorities.
- Collaborative leadership style with the ability to align business, technology, security, commercial, and delivery stakeholders.
- Strong written and verbal communication, with the ability to simplify complex program matters for senior audiences.

Preferred Skills

- Prior experience in global delivery organizations, IT services, consulting, or managed services environments.
- Experience working with customers across BFSI, manufacturing, retail, healthcare, technology, telecom, or public sector domains.
- Exposure to tools such as ServiceNow, Microsoft Project, Jira, Azure DevOps, Power BI, and Microsoft 365.
- Experience working with legal, procurement, finance, HR, security, and compliance teams during M&A-led technology transitions.