About this role

Job Requirements

About the Role

The Relationship Manager – Business Banking is responsible for delivering tailored financial solutions to meet the working capital and banking needs of business banking clients. This role focuses on acquiring new-to-bank (NTB) asset clients while deepening relationships across liabilities and foreign exchange (FX) products. The role holder will ensure best-in-class relationship management and customer experience, positioning the bank as the preferred financial partner. Collaboration with product and operations teams is essential to drive effective customer acquisition , servicing, and portfolio growth.

Key Responsibilities

Primary Responsibilities

- Acquire new business banking customers with a strong understanding of credit assessment and financial solutions.
- Manage client relationships across liabilities, Forex, trade finance , and asset products.
- Monitor and maintain portfolio hygiene through timely renewals, enhancements, and retention strategies.
- Minimize open deferrals and covenant breaches to ensure portfolio quality.
- Collaborate with branch banking teams to leverage synergies and optimize cross-functional opportunities.
- Conduct competitor analysis and gather feedback from channels and customers to refine growth strategies.
- Recommend process improvements to enhance service efficiency and customer experience across the branch network.

Secondary Responsibilities

- Support marketing initiatives and sales planning to drive business growth.
- Demonstrate a strong understanding of financial statements, credit assessment, and title/security documentation.
- Promote high-quality customer service and operational excellence through continuous engagement and feedback.

What We Are Looking For

Education

- Graduate in any discipline.
- Professional qualification such as Chartered Accountant (Preferred)

Experience

- 5 to 10 years of relevant experience in branch banking or business banking.

Skills and Attributes

- Strong analytical skills with expertise in credit assessment and financial documentation.
- Proven ability to manage and grow business banking portfolios.
- Excellent relationship management and customer service skills.
- Knowledge of liabilities, Forex, trade finance , and asset products.
- Strategic thinking with the ability to evaluate market trends and competitor strategies.
- Effective collaboration and communication across teams and stakeholders.
- High level of integrity and commitment to compliance.
- Fluent in English with strong business communication skills.