Technical Sales & Services Manager

Technical Sales & Services Manager

Sydney, NSW

Full Time | Permanent

About the Role

We are seeking a commercially focused Technical Sales & Services Manager to lead and grow our Packaging Coatings business across New South Wales, Queensland, and Western Australia.

This is a customer-facing role accountable for driving profitable sales growth, developing strategic customer partnerships, and providing technical expertise to support market-leading packaging solutions. Working closely with customers, technical teams, supply chain, and operations, you will identify new business opportunities, deliver outstanding service, and ensure long-term customer success.

Key Responsibilities:

Drive Business Growth

- Achieve sales, revenue, and profitability targets across the assigned territory.
- Identify, develop, and convert new business opportunities within existing and prospective accounts.
- Develop strategic account plans to drive sustainable growth.
- Monitor market trends, competitor activity, and customer developments to identify opportunities and mitigate risks.

Strategic Account Management

- Build and maintain strong relationships with key stakeholders at all levels of customer organisations.
- Serve as the primary commercial and technical contact for major Packaging Coatings customers.
- Lead account reviews, growth initiatives, and customer engagement activities.
- Ensure high levels of customer satisfaction and retention.

Technical & Operational Excellence

- Coordinate product trials, launches, and technical service activities.
- Support customers with product performance, application, and process improvements.
- Partner with supply chain teams to manage forecasting, inventory, and service delivery.
- Investigate and resolve customer issues while driving continuous improvement.

Safety & Compliance

- Promote a strong EH&S culture within both PPG and customer operations.
- Ensure customers have access to appropriate product stewardship and safety information.
- Support EH&S audits, training, and compliance initiatives.

About You

You are a commercially driven sales professional who combines strong account management capabilities with technical credibility and a passion for building customer relationships.

Qualifications & Experience

- Degree qualification in Business, Marketing, Science, Engineering, or a related discipline.
- Experience in technical sales, business development, or key account management within a manufacturing, coatings, packaging, chemicals, or industrial environment.
- Demonstrated success in delivering revenue growth and developing strategic customer partnerships.
- Experience managing complex customer relationships and influencing multiple stakeholders.
- Knowledge of demand forecasting, inventory management, and supply chain processes.
- SAP experience is advantageous.

Key Competencies

- Business Development
- Strategic Account Management
- Commercial Acumen
- Negotiation & Influencing
- Customer Focus
- Technical Problem Solving
- Planning & Forecasting
- Communication & Presentation Skills
- Stakeholder Management
- Leadership & Collaboration

Success in This Role

Success will be measured by your ability to:

- Deliver profitable sales growth.
- Expand market share and win new business.
- Build trusted, long-term customer partnerships.
- Improve customer satisfaction and retention.
- Drive operational and service excellence.
- Champion a strong safety culture.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to     https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [email protected].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process ,  so that we can do better today than yesterday.