About this role
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €114000 - €116000 (EUR) + 15% bonus target + equity + benefits
Learn more about benefits at Google (https://www.google.com/about/careers/applications/benefits/).
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in technical support for web technologies in a customer-facing role.
- Experience troubleshooting implementation issues, such as diagnosing critical product bugs impacting data flow.
- Experience advising internal and external stakeholders (like developer teams) on the end-to-end process life-cycle.
- Experience with HTML, CSS, JavaScript, Chrome Dev Tools, and working with APIs.
- Ability to communicate in English and German fluently to support client relationship management in this region.
Preferred qualifications:
- Expertise in setting up Google Tag Gateway (GTG), Enhanced Conversions (EC), Google Analytics (GA4), Consent Mode, and Tagging (including server-side tagging and API integrations).
- A deep understanding of Google and competitor ads products, as well as the broader privacy-safe measurement landscape.
- Discover customer measurement needs by understanding clients annual and quarterly goals.
- Analyze existing third-party (3P) partner landscape and measurement tech infrastructure of clients in a privacy-safe manner.
- Participate in ideation, design and delivery of joint services plan.
- Act as a consulting partner for ads measurement and data ingestion needs.