About this role
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.
Job Summary
Iron Mountain is seeking a detail-oriented and motivated Document Services Operative to join our Document Management Operations Centre (DMOC) team. In this role, you will be responsible for effectively managing, digitising, indexing, and archiving business-critical information for our clients within tight deadlines and stringent workflow processes. You will collaborate closely as part of an established operations team under the direction of the Small Format Team Leader to ensure seamless customer information management.
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In this role, you will:
- Perform accurate document preparation, high-volume scanning, and precision indexing to digitise client information into document management systems in line with strict customer SLAs.
- Collaborate with team members, line management, and key stakeholders to communicate work progress, maintain positive customer relationships, and continuously identify operational improvement opportunities.
- Ensure strict compliance with site Health and Safety regulations, including safe manual handling practices for lifting and archiving document media, as well as adhering to non-conformance quality reporting standards.
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The ideal candidate will have:
- Practical experience in data entry, document scanning, or using document management systems (or strong transferable technical skills).
- Strong knowledge of general IT systems, accurate keyboard skills, and working proficiency with MS Office, particularly Microsoft Excel.
- Proven ability in high attention to detail, quality control, customer service, and effective written and verbal communication.
- Strong foundational numeracy and literacy skills, with a methodical, quality-focused approach to problem-solving.
What's in it for you?
- Consistent Schedule: Monday to Friday, 7:30AM to 3:30PM shift
- Competitive Salary Rewarding your expertise and dedication.
- Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
- Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
- Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
- Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.
Category: Outsourced Services