Parent Ambassador at Gate City Charter Academy

Summary:

The Parent Ambassador serves as a vital link between the school and its families, working to build strong relationships, foster parent engagement, and promote a positive school culture. This pilot position is an in-person role designed to create meaningful connections and empower families by providing support, resources, and opportunities for involvement. Through a deep understanding of the school community, the Parent Ambassador ensures that parents feel informed, valued, and engaged in their child’s educational journey.

Company Information:
National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.
Duties and Responsibilities:

- Oversight and continuous improvement of the benefit administration software, process, and integrations.
- Leave process development, improvement, and administration.
- Lead members of the benefits team with responsibilities for leaves and benefits administration.
- Implement plan design changes and support change management by coordinating and managing benefit changes with vendors.
- Assist with plan design discussions, data to support and inform plan decisions.
- Manage leave of absence process in coordination with benefit administrator.
- Support and cultivate relationships with vendors and brokers.
- Ensure benefit compliance throughout daily work.
- Provide an excellent level of customer service to employees on benefit matters.
- Leverage HR technologies to communicate and manage benefit administration efficiently.
- Cultivates an engaging team culture built on trust and open communication.

Qualifications:

- Bachelor’s Degree in Human Resources or equivalent experience desired.
- 5+ years of professional Human Resources experience desired.
- Lawson or other HRIS knowledge is a plus.
- Possess demonstrated mastery of Microsoft Office tools including Excel and Word.
- Possess working knowledge of key components of the ADA, FMLA, PPACA, and ERISA.
- Excellent customer service skills are essential.
- Comfort explaining processes and procedures to NHA employees, occasionally in a group setting.
- Quickly learn, understand, and manage new systems related to benefits administration and employee data.
- Must be dependable, professional, organized, detailed oriented and able to perform multiple tasks simultaneously.
- Exemplifies emotional intelligence in interactions with team members and stakeholders.

Please click here to find out more about our core values.

National Heritage Academies is an equal-opportunity employer.