Dir Clinical Education

Job Summary
Manage all aspects of Medline University (MU), an on-line platform to deliver free and gated healthcare education; including development of marketing plans, management of the learning management system (LMS) platform, oversight of digital content and library, promotion of MU to sales reps and customers.<br>Oversee and manage MU content development team and collaborate with customer service support center reps.

Job Description

Job Summary

Transform Medline’s clinical education platform to a strategic capability to strengthen credibility and deepen customer partnerships. This role serves as a strategic leader for customer education, thought leadership, industry partnerships and clinical content. Working alongside marketing, sales, product divisions and medical affairs create scalable education experiences through digital, self-service and onsite curriculums that align to business priorities.

Responsibilities

- Develop and implement strategic marketing plans, tactics, and processes for Medline University (MU) that promote continued growth of MU user base and education offerings.
- Establish a multi-year roadmap for customer education across multiple categories and care settings; ensure the library of courses deliver appropriate content for our primary targeted audiences, RNs, CNAs, techs, and other healthcare support staff.
- Lead development of a centralized clinical education content strategy including, digital, virtual, online and in-person formats supporting product implementation and best practices.
- Develop strategic relationships with healthcare associations, clinical leaders and key opinion leads to guide education strategies for national and regional associations.
- Work closely with Dubuque customer service team and assist CS team to effectively provide on-boarding for new accounts, resolve and understand daily issues, and facilitate resolutions with our vendor partner, when needed.  Manage and resolve day-to-day learning platform functionality and issues.
- Develop and present presentations and materials for sales training and customer visits.
- Manage Medline University operations from vendor partnerships, budget, KPI tracking and course development processes and governance. and process division fees for course development.
- Collaborate with cross-functional teams across marketing, sales, medical affairs to drive continuous improvement in educational delivery and customer engagement.
- Lead and develop a high-performing team responsible for clinical education initiatives.

Management responsibilities include:

- Typically, manages through multiple Managers.  Provides leadership and management to one or more major departments of an operating unit or to a department that has system-wide accountability.
- Strategic, tactical and operational planning (12 + months) for the function or department;
- Direct budgetary responsibility for one or more departments, functions or major projects/programs;
- Interpret and execute policies for departments/projects and develops;
- Recommend and implement new policies or modifications to existing policies;
- Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Requirements

Education

- Bachelor’s degree

Work Experience

- At least 7 years of marketing experience (ex. marketing plans, promotions, trade shows and other marketing/sales strategies).
- At least 4 years of experience directly managing people including hiring, developing, motivating, and directing people as they work.

Knowledge / Skills / Abilities

- Experience understanding customer needs/priorities and skills to use that insight to develop innovative and effective marketing programs that generate sales.
- Experience developing and delivering presentations to various audience levels within, and external to, an organization.
- Experience collaborating with internal resources and external resources to develop strategies that meet department goals within budget and established timelines.

Preferred Requirements

Education

- Master’s degree.

Work Experience

- Experience in healthcare or in on-line education preferred.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:
$116,000.00 - $174,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here .

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page  here .

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.