About this role
Customer Service Representative
Houston, TX
Red River Brick, a premier brand of the General Shale network in the Southwest U.S., is seeking a Customer Service Representative to join our Houston, TX facility. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and developing in-depth knowledge of our products while supporting customers and the sales team.
Key Responsibilities:
- Provide exceptional customer service and inside sales support
- Enter and maintain accurate customer and order information in the SAP system
- Process orders and assist with purchasing activities
- Answer incoming calls and respond to customer inquiries
- Collaborate closely with the outside sales team to support customer needs
- Assist customers with product, order, and pricing questions
- Maintain accurate records and ensure timely follow-up on customer requests
- Develop strong knowledge of company products, processes, and systems
Qualifications:
- 2–5 years of customer service and/or inside sales experience
- Associate or Bachelors degree in Business, Marketing, or a related field preferred
- Strong computer skills; SAP experience a plus
- Excellent written and verbal communication skills
- Self-motivated, organized, and able to manage multiple priorities
- Strong attention to detail and accuracy
- Bilingual Spanish/English skills preferred
- Ability and willingness to learn and grow within the role
What We Offer:
- Competitive salary
- Schedule: Monday - Friday 7AM - 4PM
- Medical, Dental, and Vision benefits
- Paid vacation
- Paid holidays
- Professional development opportunities
- Opportunity to develop product, customer service, and sales expertise within an established industry leader