Family Care Manager- Women & Children's Program

The Family Care Manager is part of a multi-disciplinary team that assists our clients to achieve their recovery and parenting goals while engaged in the Pregnant and Parenting residential program at Wellmore Behavioral Health. The Care Manager is responsible for identifying areas of need for our clients and their children and connecting individuals with services in the community to address these needs. Responsible for scheduling and coordinating appointments for women engaged in the program and for their children. The Care Manager will act as an advocate for clients and assist individuals develop life skills to support success upon discharge.

EXAMPLES OF RESPONSIBILITIES:

- Oversight, planning and coordinating transportation for clients to ensure safety and compliance with medical appointments for themselves and their children, connection to community resources and basic needs. Assisting with and ensuring supervision of clients off site during these trips and appointments as appropriate.

- Facilitating Psycho-Educational group sessions with clients. Topics to help clients achieve their treatment plan goals including but not limited to; Parenting, household management, budgeting, job readiness and obtaining basic needs.

- Work with the treatment team to ensure all case management needs identified are obtained for the client and her child(ren). Responsible for obtaining resources, connection to other programs and other needs are met.

- Assist with residential components of the programs. Including but not limited to; supervising clients throughout the shift to ensure client safety. Including client counts, supervised drug screening, supervised smoke breaks and client down time. Support clients in completing their activities of daily living (ADLs) for themselves and their child.

- Support the team in providing childcare for clients engaged in the program while they are participating in group or individual services. Assisting and supporting the child with age-appropriate play and activities.

- Responsible for submitting and maintaining medical records in a manner that ensures compliance with all agency policies and procedures. Maintain documentation that meets all departmental, divisional, agency, local, state, and federal expectations, and regulations. Complete and maintain documentation within identified agency software.

- Develop effective networking relationships with outside contractors, referral sources and community agencies. Engage in ongoing marketing of programs and represent the agency at community events and meetings as assigned by Management.

- Provide coverage as needed for co-workers during vacations, holidays, and/or periods of absence. Helps to ensure that the program is fully always covered (24/7 programming).

- Participate in supervision, team meetings, rounds, agency committees and work groups as assigned by management. May be required to participate in trainings (both on site and off site) as determined by the Director of Residential Services and/or Vice President of Adult Services.

- Complete other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to develop positive working relationships with our clients and their children and must abide by the Code of Ethics. Individuals must act as a positive role model to our clients and their children. Must demonstrate computer competency in Windows and Outlook with ability to quickly learn and accurately maintain agency-specific electronic files. Must display willingness and ability to adapt to new situations and challenges. Must consistently maintain a pleasant, professional attitude. Must demonstrate an ability to exercise exceptional judgment and deliver meet high standards of customer service. Must exhibit initiative and accept accountability for tasks. Must demonstrate and ability and willingness to work a flexible schedule, including coverage for co-workers during vacations, illness. Including day, evening and weekend hours as needed. Must be able to work mandated shifts due to staff shortage, weather, or emergent events.

EDUCATION / EXPERIENCE:

Associate degree/two years of college in Human Services related field is preferred. Experience as a substitute may be considered. Experience working with cases similar to those served required and working in a Residential setting is preferred. Knowledge of early childhood development, parent education, parent-child relationships, and individual, family, and community-level risk factors (e.g., poverty homelessness, maternal depression, domestic violence) required.

Training preferred on the following topics: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions (ASAM), Co-occurring disorders, including prevalence, signs/symptoms, assessment, treatment and the impact of ones own attitudes/beliefs on the delivery of services and the use of naloxone in response to an opioid overdose.

LICENSURE/CERTIFICATION/REGISTRATION:

Valid drivers license with clean driving record is required and must be CPR and First Aid Certified.

CONTINUED COMPETENCY:

Attendance at required in-service training and continuing education as recommended by Director and/or Vice President. Must consistently deliver exceptional customer service at all times. Must consistently attend, be prepared for and meaningfully participate in individual supervision and team meetings. Must maintain a satisfactory performance evaluation.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information in one-on-one and small group situations. Must be fluent in English. Bilingual Spanish/English is preferred.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to accurately count and reconcile using units of American currency.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to carry out detailed instructions. Ability to anticipate and articulate concerns regarding potential areas of inaccuracy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. Must be able to climb multiple flights of stairs. The employee frequently is required to stand; sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

The noise level in the work environment is usually moderate.