Member Relations Attendant

Position Summary

Valley Country Club is seeking a motivated and hospitality-driven professional to join our team in a growth-focused role designed to develop future leaders in private club operations.

This position is a hands-on learning opportunity for an individual interested in building a career in the private club industry. Working directly alongside club leadership, this role will gain exposure to the full scope of club operations with a primary focus on delivering exceptional member experiences.

The Club Operations & Member Experience Associate will support key initiatives across events, food & beverage service, pool operations, member programming, and overall hospitality execution — learning how each touchpoint contributes to member satisfaction, retention, and membership growth.

This is a paid developmental position designed to build operational understanding, leadership skills, and a deep appreciation for the standards that define Valley Country Club and Troon-managed properties.

Core Purpose of the Role

This role exists to:

- Support the execution of exceptional member experiences
Learn and assist in the operational rhythm of a private club
Develop an understanding of hospitality-driven leadership
Gain cross-departmental exposure to club functions
Build foundational skills in event execution, service delivery, and member relations

Pay: $20/hr

Key Responsibilities

Member Experience Support

- Assist in the execution of club events and member programming

- Support day-to-day hospitality touchpoints across dining, pool, and social spaces

- Observe and participate in service delivery with a focus on consistency and personalization

- Identify opportunities to enhance guest and member experience

Event & Programming Operations

- Assist with club event planning and execution

- Support setup, flow, and service coordination for member functions

- Participate in post-event review and operational feedback

Pool & Seasonal Service Support

- Engage in seasonal operations including poolside hospitality

- Support service standards in outdoor and casual environments

- Learn the importance of experience continuity across all club settings

Operational Learning

- Shadow leadership across departments including:

- Food & Beverage

- Events

- Membership Experience

- Club Programming

- Service Operations

- Assist with execution of service standards and operational processes

Membership Awareness

- Develop understanding of how hospitality impacts:

- Member satisfaction

- Retention

- Recruitment

- Learn how member experience supports membership sales and engagement

Continuous Improvement

- Participate in service evaluations and improvement initiatives

- Contribute ideas for enhancing member experience

- Support implementation of operational enhancements

Learning & Development Focus

This role is designed to build knowledge in:

- Private club service culture
Event operations
Member relationship management
Cross-department collaboration
Hospitality leadership fundamentals
Experience-driven programming
Operational excellence

Ideal Candidate

- Passionate about hospitality and service excellence

- Interested in pursuing a career in club or hospitality leadership

- Strong interpersonal and communication skills

- Curious, proactive, and eager to learn

- Comfortable working in a dynamic, member-facing environment

- Professional and team-oriented

Hospitality, event, or service experience preferred but not required.