ReStore Donor Relations Manager

Description

General Position Summary: The Donor Relations Manager leads the donations department, focusing on providing an exceptional experience for our donors while driving the growth of donations for our stores. This role is responsible for strengthening and expanding our base of commercial donors, including retailers, manufacturers, wholesalers, builders, and contractors, to secure significant donations of sellable products that support our stores. The position involves maintaining and building upon existing relationships, as well as actively prospecting for new donors. The ideal candidate will possess excellent communication skills, a strategic mindset, and a passion for fostering meaningful connections that enhance donor engagement and support our mission.

Core Responsibilities:

- Drive donation growth to meet or exceed store sales goals.
- Contribute on ReStore Leadership team to the development of team and individual goals for the store.
- Lead and manage the Donations team to ensure efficient handling of incoming donations, aligning efforts with sales objectives.
- Build and nurture positive relationships with donors, volunteers, customers, and community organizations.
- Identify and cultivate new gift-in-kind donors, expanding opportunities for large and strategic donations.
- Leverage existing relationships and team efforts to grow corporate donations, targeting needed, wanted, and acceptable materials and services.
- Develop and implement donor outreach strategies, tailoring approaches to different types of donors.
- Utilize CRM software to manage donor interactions, ensuring timely follow-up, recognition, and appreciation.
- Track all donor communications and interactions through the CRM system for accurate record-keeping and follow-up.
- Coordinate large donation pickups with donors, ensuring accurate and efficient logistics.
- Collaborate with the procurement manager and store managers to identify donation opportunities that align with store needs.
- Communicate key information about large or unique donations to store managers, ambassadors, and relevant stakeholders.
- Support ReStore donation drives, marketing events, and projects as needed to promote donations.
- Regularly represent the organization at events, delivering presentations to grow the donor base.
- Perform other duties as assigned, contributing to the overall success of the donations team.

Requirements

- College degree or 4 years relevant experience required.
- Excellent communication and customer service skills.
- Experience with CRM software preferred.
- Experience in fund development, research of prospects, and solicitation of gifts.
- Proficiency with Microsoft Office Suite required.
- Occasional early morning, evening, and weekend availability required.
- Knowledge of building materials and residential construction processes preferred.
- Valid driver’s license.

We believe in taking care of our employees. Our comprehensive benefits package includes:

- 403(b) retirement plan with employer match
- Medical, dental, and vision insurance
- Employer-paid long-term disability
- Voluntary life insurance options
- Employee Assistance Program (EAP)
- Pet insurance
- Paid Time Off (PTO)

Greater Des Moines Habitat for Humanity (GDMHFH) is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are passionate about customer service and making a difference in your community, we encourage you to apply for this opportunity.