Director, IT Project Management Office (PMO) & Technology Transformation

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

Valeris is seeking a Director, IT Project Management Office (PMO) & Technology Transformation to lead a small IT PMO while personally serving as the lead Project Manager on two of the company's largest active technology transformation initiatives. This is a dual-mandate role: roughly ¼ PMO leadership (governance, standards, reporting, and a small team of project managers) and ¾ hands-on delivery leadership of complex, cross-functional programs.

The ideal candidate has run enterprise-scale technology transformation programs, can stand up lightweight-but-effective PMO governance, and is equally comfortable in the boardroom translating program status for executives and in the weeds with workstream leads resolving a blocked dependency. This role reports to the VP, IT Technology Business Management, and partners closely with IT leadership, business sponsors, and external implementation partners.

Key Responsibilities:

IT PMO Leadership

- Manage a lean, right-sized IT PMO — establishing governance routines and consistent project management standards across the IT project portfolio.

- Define and maintain PMO methodology, templates, and tools (status reporting, RAID logs, stage-gate/change control) appropriate to project size and risk.

- Manage, coach, and develop a small team of project managers; assign and balance workload across the active IT project portfolio.

- Own portfolio-level reporting — consolidated status dashboards, risk/issue heatmaps, and executive summaries for IT and business leadership.

- Partner with the VP, IT Technology Business Management to align the IT project portfolio with budget, resource capacity, and business priorities.

- Drive continuous improvement of PMO processes based on lessons learned and delivery outcomes across the portfolio.

Program/Project Management — IT Transformation Initiatives

- Serve as the lead Project Manager for two large, concurrent technology transformation initiatives, each spanning multiple workstreams (e.g., CRM, Portals, Integrations, Data and Analytics, Data Migration, etc.).

- Develop and maintain comprehensive implementation plans and timelines, including technical systems, infrastructure, data migration, communications, and process alignment.

- Translate executive sponsor goals into clear transformation roadmaps aligned to business outcomes, operational scalability, and growth.

- Track and update project milestones, proactively identify bottlenecks and dependencies, and escalate risks to senior leadership with recommended mitigations.

- Facilitate regular status meetings and steering committee sessions; prepare and distribute agendas, decisions, action items, and follow-ups.

- Maintain issues-and-decisions registries, documenting owners, decisions, and deadlines across both initiatives.

- Coordinate cross-functional teams (IT, security, operations, finance) and external vendors/consultants supporting each initiative.

- Ensure compliance with applicable regulatory and security standards, coordinating audits and control validation as needed.

- Drive post-implementation reviews, capturing lessons learned and measuring success against defined outcomes/KPIs.

- Act as a strategic integrator across both initiatives — breaking down silos, managing interdependencies between the two programs, and keeping delivery outcome-driven.

- Perform additional tasks or projects as assigned

Valeris Values

- Utilize Valeris’ values as the driving force behind the team’s success

- On time adherence to training deadlines for all corporate policies and procedures

- Ensure all SOPs are followed with consistency

Qualifications:

What you'll need to thrive in this role

- Bachelor's degree in Business, Information Technology, Project Management, Engineering, or a related field; PMP, PgMP, or equivalent certification preferred.

- 12+ years of progressive project/program management experience, including experience managing a PMO and a team of project managers.

- Demonstrated success leading large-scale technology or business transformation initiatives (e.g., CRM implementations, M&A integrations, platform migrations) from planning through post-go-live stabilization.

- Experience building or maturing PMO governance — intake, prioritization, status reporting, and stage-gate processes — in a matrixed organization.

- Familiarity with enterprise technical systems and architectures such as Salesforce, Genesys, PrimeRx, HRIS, data migration, and cloud/SaaS platforms.

- Proficiency with project and portfolio management tools (e.g., Microsoft Project, Asana, Jira, or ServiceNow).

- Excellent written and verbal communication skills, with experience presenting program status to senior/executive leadership.

- Strong influencing ability — guides without formal authority and secures stakeholder buy-in across functions.

- Ability to manage multiple large, concurrent priorities in a fast-paced, ambiguous environment.

Preferred Attributes

- Experience working in health IT (EHR / Health CRM) or life sciences/healthcare within a matrixed organization.

- Prior experience supporting mergers, acquisitions, or large-scale business integrations

- Self-motivated, with a track record of proactively identifying and proposing process improvements

- Solid understanding of change management principles and practice

- Comfortable operating across technical and non-technical teams

- Provides steady leadership during critical technology incidents, organizational change, and periods of heightened operational demands

Physical Demands & Work Environment

- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.