About this role
We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Software Engineer at JPMorgan Chase within the Enterprise Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
- Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
- Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
- Contributes to software engineering communities of practice and events that explore new and emerging technologies
- Takes initiative in finding solutions to complex problems, utilizing analytical & problem-solving skills, and possessing adaptability to change
- Adds to team culture of diversity, opportunity, inclusion, and respect
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- 6+ years of extensive ServiceNow experience leading the design, development and implementation.
- 2+ years of experience with the ITSM module
- Understand customer requirements, translate to high-quality technical solutions.
- Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience
- Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
- Experience working on system integrations between ServiceNow and other applications using REST API.
- Strong analysis, problem-solving, and decision-making skills
- Experience in debugging issues and finding new ways of proactive monitoring to ensure platform stability.
- Ability to mentor junior developers, fostering a collaborative and innovative team environment.
- Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.
Preferred qualifications, capabilities, and skills
- Experience with the HR Service Delivery module
- ServiceNow portal experience, Virtual Agent Configuration, UI Builder and experience building Configurable workspaces.
- ServiceNow Certifications