About this role
The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure
complete satisfaction.
CANDIDATE PROFILE
Experience
High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service
and standards.
Must be of legal age to serve alcohol and actively TABC Certified.
Must possess a Food Handlers Certification
JOB ESSENTIALS
Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of
daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.
Relays order to kitchen and serves courses from kitchen and service bars.
Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service
of courses to correspond with the dining pace of the guests.
Complete a check back after guest receives meal
Observe guests to respond to any additional requests and to determine when meal has been completed.
Compute bill and accepts payment.
Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.
Complete of all opening, running (during service time), and closing sidework assigned each shift.
Assist co-workers when needed throughout the shift.
Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely
manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in
accordance to the “Make it Right” established guidelines.
Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members
during each shift. Reports all accidents and injuries in a timely manner.
Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed
safely, efficiently and effectively
Perform any other job-related duties as assigned