Product Support Technician (Maple Ridge BC)

About Orica

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

About The Role – Product Support Technician (Maple Ridge BC)

We are excited to announce a new opportunity for a Product Support Technician within our Digital Solutions team focused on Orica’s proprietary geotechnical data visualization software (GeoExplorerIQ) and all associated types of geotechnical monitoring equipment manufactured/offered by Orica GeoSolutions.

This role will give you the exciting opportunity to support many local and international industry leaders with their complex geotechnical monitoring projects, such as open pit and underground mines, tailing storage facilities, hydro-electric dams, bridges, tunnels, etc.

Job Responsibilities include commissioning, troubleshooting, maintaining, decommissioning, and collecting data from all types of geotechnical instruments. These sites are located across Canada as well as other North and Central American countries.

Learn more at

https://www.orica.com/en/digital-solutions/geosolutions/rst-instruments

https://www.orica.com/en/digital-solutions/geosolutions/navstar

What you will be doing

- Working safely and following all WHS policies and procedures

- Responding to customer support requests raised by ticket, email, or phone

- Providing remote and on-site training for customers and internal teams

- Assisting with commissioning and decommissioning of customer projects

- Creating technical documentation (field reports, troubleshooting steps, FAQs, etc.)

- Collaborating with Sales, Engineering, and other departments when needed

What you will bring

- A respectful, positive, and curious attitude

- Excellent verbal and written communication skills with a customer-first mindset

- Strong work ethic, problem-solving capability, and passion for learning new things

- General knowledge of geotechnical design/monitoring concepts, sensor types, datalogging equipment, telemetry, software, or similarly related information

- Experience working with geotechnical monitoring equipment or related software (total stations, piezometers, extensometers, inclinometers, settlement cells, etc.)

- Ability to perform field visits to customer sites for conducting training, installation, and troubleshooting of any equipment. This requires you to be able to adhere to strict safety protocols and work outdoors in all weather conditions (-40°C to +40°C).

Preferred Assets Additional Information:

- Bilingual English, and French or Spanish

- Experience with products from the Orica GeoSolutions portfolio (RST/NavStar, Measurand, Syscom, 3vG, or GroundProbe)

- Experience with products from industry competitors (Geokon, Campbell Scientific, Worldsensing, Sensemetrics, Canary, etc)

- Programming knowledge (Python, Visual Basic, etc.) for advanced data analysis

Role dimensions

- Travel: Customer sites for between 25-50% across Canada 90%, US, Mexico, and Central American countries.

- Reporting: The Product Support Specialist reports to the Support Supervisor and compliments an existing team located in Canada, as well as various countries across the world.

- Work Environment: This position requires you to be able to adhere to strict safety protocols and work outdoors in all weather conditions (-40°C to +40°C).

Your qualifications

- Education: Degree in Geotechnical, Geospatial, Geological, Mining, Civil, Mechanical, Electrical

- Experience: 3+ years of experience with geotechnical design/monitoring, instrumentation, telemetry, electronics, construction, or similar disciplines

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Orica does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Orica Immigration Sponsorship (e.g., H1-B, TN, STEM OPT, etc.) now or in the future.

Compensation

- Salary Range $68,752 to $88,000 CAD

- When traveling, company paid travel expenses i.e. transportation, food, accommodations, plus a field service premium

- Eligible for annual short-term incentive plan

(Salary to be determined by the applicant’s experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)

Benefits (Full Time Employees)

- Medical on the first day worked. Basic module paid by the employer.

- Dental on the first day worked. Basic module paid by the employer.

- Life, Disability and Accidental Death & Dismemberment Insurance

- Short and Long Term Disability

- Registered retirement savings plan (RRSP)

- Holidays - twelve nationally and/or provincially recognized holidays per calendar year

- Paid Time Off

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

Orica is committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.

We have been made aware that some individuals have received scam emails which include false and invalid offers of employment from Orica. Please note that Orica will not offer employment to any candidate without first undertaking a formal application and recruitment process. All candidates are required to actively participate in the recruitment process applicable to the specific role and location where the role is based, prior to any offer of employment being made.