Receptionist

Job Title
Receptionist

Job Description Summary
To provide an efficient and effective reception service, acting as the initial representative of clients to visitors in a friendly and helpful manner.

Job Description

Purpose of Role

- To ensure an effective and customer focused service is provided in accordance with the contract specification and agreed service levels.

- To develop and maintain a positive relationship with clients and customers.

- To provide core Lobby host services while supporting the C&W Workplace Manager in the delivery of services to the Warsaw office .

Principal Responsibilities

- Perform general administrative duties to support day-to-day operations and Management Team meetings. Responsibilities include scheduling of meetings, ordering supplies and maintaining department records.

- Complete all Lobby host tasks and oversee the catering activities including meeting room reservations, timely delivery and prompt removal and disposal of catering foodstuffs as required.

- Develops positive relationships with clients, local management and service providers. Proactive in client assistance and promptly responds to problem and concerns that are recurring or of a sensitive nature; in line with all site rules and regulations.

- Complete room inspections on a daily basis and report any issues to the Workplace Manager

- Support in any emergency evacuation plans in capacity as fire marshal.

- Carry out a monthly catering invoice reconciliation with orders received.

- Collect outgoing mail and process for sending either through internal / external mail. This includes booking and receiving mail through courier companies.

- Input all job requests in FAMIS / GFSC ensure work orders are closed out daily.

- Implementation of initiatives to ensure that best practice is achieved in every aspect of service delivery with particular focus on cost, quality, and client satisfaction.

- Performs daily services within the contract standard scope of works / KPI.

- Assist Workplace Manager with monitoring outsourced contractors on as needed basis for safety and security.

- Respond to any visitor enquiries in a friendly and professional manner.

- Sign in all visitors and issue / retrieve visitor passes.

- Provide high quality customer service to both internal and external customers.

- Respond to client needs and coordinate resources to resolve issues.

Qualities and Personal Attributes:

- Experience using MS office and other common IT programs.

- Minimum of 1 years’ experience working as a receptionist in a similar environment.

- Excellent communication skills and ability to interface at all levels.

- Have good anticipation, analytical skills, with problem solving aptitude.

- Extremely strong customer services skill.

- Good interpersonal skills and team building.

- Excellent communication skills, both written and spoken.

- Able to work in a team environment but also independently as required.

- Strong command of the English language required, other languages are a bonus.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”